- Ensure the claim is registered and adequacy of reserve provision.
- To appoint Adjusters or Solicitors on a case to case basis.
- Closely monitor the submission of the Adjuster report in accordance to the Internal/ External guidelines.
- To attend incoming phone calls/ emails from customers/ agents/ solicitor/ internal parties.
- To monitor on the fraud elements and adjuster irregularity while processing the claim and informed to the direct superior for the further action
- To verify, assess, approve and authorize payment promptly all claims within authority and for claims exceeding authority to process, recommend and submit to Unit Head/ Head, BA/FA for consideration in order to meet Customer Service.
- To ensure all recovery cases are actively pursued. Monitored, updated and reported to the Unit Head/ Head, BA/FA on monthly basis.
- To provide guidance and direction to subordinates/ Branches/ Customers in relation to technical claims matters in enhancing customers service standard.
- To refer immediately any complaints received from Customers, BNM, PIAM, OFS, Branches to Unit Head/ HOD, so that these are promptly and effectively resolved.
- To monitor and review files at least once a year.
- Ensure each claims and potential claims are adequately reserved.
- To ensure all claims suspected having fraud elements or in violation of policy conditions are brought to attention of Unit Head/Head, BA/FA claims and in the absence to the Head, BA/FA/Chief Executive Officer before repudiation.
- Ensure all necessary advices to Treaty Reinsurers/ XOL are submitted as required and laid down under the Reinsurance Agreement.
- Ensure adherence to all laws, regulations and BNM Policy Document on Claims Settlement Practices (CSP PD) dated 1st July 2024.
- To carry out duties and functions as and when required or instructed by Unit Head/ Head, BA/FA/Management.
What We Do
We are a multinational regional financial services provider that is committed to deliver complete solutions to our clients through differentiated segment offerings and an ecosystem that supports simple, fast and seamless customer experience, underpinned by cohesive and inspired workforce and relationship built with stakeholders
Headquartered and listed in Malaysia, RHB Banking Group is the longest established local bank, formed though the mergers of several banks, the oldest of which was founded in 1913. RHB Banking Group and its subsidiaries provide a full range of services ranging from retail banking, business banking, corporate and investment banking, Islamic banking, transaction banking to treasury, insurance, asset management, private equity and stockbroking services.
TOGETHER WE PROGRESS
Our strong heritage is the foundation of our commitment to continue serving the community. For over a 100 years, we have been helping people and businesses grow and succeed, and will continue to do so.
Our experience gives us an in-depth understanding of the needs of our customers and partners, inspiring us to constantly innovate and improve to serve them better. With their unending support, we have established ourselves with a strong footprint throughout Malaysia and we are now present in 9 other countries across the ASEAN region.
We hope our legacy and pursuit for excellence continues as we tirelessly cultivate and nurture the next generation through our actions and words, preparing a brighter future ahead.
We thank those who believe in us and welcome everyone to join us on our exciting journey of progress. The time has come for us to move forward in unison, to realise our greater potential together. Our new brand promise "Together We Progress” honours our past, celebrates the present and welcomes the future.
We invite you to join us as we work towards a better and brighter future for all.
