Manage People - Train on new or revised procedures and inform staff of changes. Maintain attendance and personnel records, responsible for interviewing, hiring, discipline of, and terminating employees. Responsible for preparation and administration of reviews.
Manage Workflow - Monitor work flow, production and quality. Ensure reports are worked timely. Respond to referrals, process difficult/unusual claims and may be required to respond to informal and formal complaints. Handle unusual or difficult telephone calls and written communication/correspondence.
Manage Procedures - Monitor compliance with policies and procedures, providing an annual review of the procedures.
Reviewing individual and team quality results, identify control strengths and weaknesses for the processes under direct supervision and formulate revisions to processes to enhance identified strengths and eliminate identified weaknesses; ensure that procedures are documented and updated as work processes change. Provide high level customer service.
Perform ongoing periodic reviews to ascertain the need for additional process enhancements due to changing environmental factors. Research and determine appropriate next-step actions to resolve issues; submit system change requests, assist in creating test plans and assist in performing system testing for new products, conversions, system enhancements, and other projects; perform and sign-off on User Acceptance Testing. Be prepared to identify and report potential issues involving system related problems.
OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.
OneMain Financial Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about OneMain Financial and has not been reviewed or approved by OneMain Financial.
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Retirement Support — Retirement benefits include a 401(k) with a dollar-for-dollar match up to 4% after six months, supporting long-term savings. An employee stock purchase plan with a 10% discount adds another ownership-oriented reward element.
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Leave & Time Off Breadth — Time-off offerings include vacation that can grow to five weeks, paid holidays, personal days, sick time, and three paid volunteer days. Paid parental leave is offered at 100% pay for six weeks, adding to the overall leave mix.
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Flexible Benefits — A broad menu of benefits spans HSAs/FSAs, disability coverage, life and long-term care solutions, tuition reimbursement, and voluntary options like pet insurance and legal assistance. Backup child/elder care and adoption assistance further widen the set of selectable supports.
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What We Do
OneMain provides personal loans with one on one, local service at branches nationwide. Our personalized loan solutions offer customers a simple and straightforward loan application, fixed rates, fixed payments, clear terms and multiple payment options.
