At EMC, we’re all about working together to make an impact. As part of our team, you’ll have the opportunity to grow, contribute, and gain experience that matters. We strive to be caring leaders, close partners, and responsive experts—always supporting each other to do our best work. Join us, and let’s improve lives together.
**This position is eligible to work from home anywhere in the US**
As a Claims Enablement Analyst, you’ll support Claims teams by resolving complex system and process issues, identifying root causes, and delivering timely solutions that improve daily operations. You’ll collaborate with the Help Desk, IT, and business partners to enhance workflows, contribute to system improvements, and support testing and training efforts. Your impact will drive greater efficiency, reduce disruptions, and empower users to work more effectively and independently.
Essential Functions:
Serves as subject matter expert for the Claims Help Desk on complex claims systems, administration, and technical issues
Triage and resolve escalated issues, using diagnostics and root cause analysis (system, process, or training)
Deliver timely, accurate resolutions and recommend appropriate workarounds when needed
Partner with Help Desk and IT teams to support issue resolution and system improvements
Develop and maintain training materials, job aids, and procedural documentation
Collaborate with Claims Training to create resources and deliver user training
Act as liaison between Claims and IT to clarify business needs, outcomes, and impacts
Manage intake, escalation, and documentation in alignment with established standards and SOPs
Analyze and prioritize defects, bugs, and enhancement requests requiring long-term fixes
Ensure escalated issues are well-scoped, documented, validated, and tracked
Support system testing, enhancements, and identify improvement opportunities
Coordinate operational readiness activities (communications, documentation, testing, adoption tracking)
Partner with stakeholders (Claims, Training, Business Analysts) to support non-technical project work and improve workflows/system usability
Education & Experience:
Bachelor’s degree in insurance, business, or related field, or equivalent relevant experience
Two experience in Claims operations, claims systems support, help desk, process improvement, or project management or relevant experience
Prior Claims systems experience
Guidewire Claim Center experience preferred
Prior project management experience with JIRA preferred
Knowledge, Skills & Abilities:
Strong knowledge of property and casualty insurance and terminology
Strong knowledge of computers and claims systems
Strong knowledge of agile methodology
Good understanding of application software
Ability to work on multiple projects simultaneously
Strong interpersonal skills and conflict resolution abilities
Ability to distill and communicate complex issues for technical and non-technical audiences
Excellent customer service skills
Strong verbal and written communication skills, including documentation and presentation skills
Strong analytical, problem solving and organization skills
The hiring salary range for this position will vary based on geographic location, falling within either of the following:
$66,294 - $91,570 or $73,245 - $100,731A hiring range represents a subset of the full salary range. The actual salary will depend on several factors, including relevant education, skills, and experience of an applicant, geographic location, and business needs.
For information relating to the benefits EMC Team Members receive as part of a comprehensive rewards package, please visit www.emcins.com/careers.
Our employment practices are in accordance with the laws that prohibit discrimination due to race, color, creed, sex, sexual orientation, gender identity, genetic information, religion, age, national origin or ancestry, physical or mental disability, medical condition, veteran status, active military status, citizenship status, marital status or any other consideration made unlawful by federal, state, or local laws.
All of our locations are tobacco free including in company vehicles.
Skills Required
- Bachelor's degree in insurance, business, or related field, or equivalent relevant experience
- Two years experience in claims operations, claims systems support, help desk, process improvement, or project management
- Prior claims systems experience
- Guidewire ClaimCenter experience
- Prior project management experience with JIRA
- Strong knowledge of property and casualty insurance and terminology
- Strong knowledge of computers and claims systems
- Strong knowledge of agile methodology
- Good understanding of application software
- Ability to work on multiple projects simultaneously
- Strong interpersonal skills and conflict resolution abilities
- Ability to distill and communicate complex issues for technical and non-technical audiences
- Excellent customer service skills
- Strong verbal and written communication skills, including documentation and presentation skills
- Strong analytical, problem solving and organization skills
What We Do
EMC Insurance Companies is among the top 60 insurance organizations in the country based on net written premium, and we have more than 2,500 employees. The company was organized in 1911 to write workers’ compensation protection in Iowa. Today, EMC provides property and casualty insurance products and services throughout the United States and writes reinsurance contracts worldwide. Operating under the trade name EMC Insurance Companies, Employers Mutual Casualty Company and one or more of its affiliated companies is licensed in all 50 states and the District of Columbia.
