Claims Data Associate (Travel)

In this role you will:

Purpose of this role:

The Claims Data Associate will specialize in investigating claims as a result of a financial loss in using Amadeus, ensuring the accuracy of claims processing, and delivering actionable insights to improve decision-making. Provides data expertise necessary for customer product activations, data updates in production, operational support to implementations, data monitoring, investigations of IR/PTRs and solution findings through data correction, escalation & follow-up.

Accountabilities:

At the entry level Data analyst is accountable of Data Maintenance & Data Management activities: 

• Ensure correct & appropriate Data is received from Customers & Providers as defined by SLA  
• Ensure total integrity of product-related Data according to products and customer segment  
• Provide Quality Analysis, Quality Checks & monitoring on product Implementation project 
• Support production by solving & monitoring data Problem (IRs/PTRs) respecting  SLA

After recognised experience, accountable for sharing his knowledge and bring value to customers 

• Deliver content management training/workshop to Amadeus staff  
• Ensure to optimize product usage by Customers through all means: audits, recommendations, workshops.
• Review & improve processes & procedures to reach optimization and knowledge transfer

At a higher level of successful practices & knowledge sharing, experienced incumbents are also responsible for leading and managing projects in full autonomy   

• Deliver consultancies / services on their domain 
• Review & improve processes & procedures to reach optimization and knowledge transfer 

• Provide consultancy to optimize customer via audits, recommendation, pre-sales action, workshops, training    to appropriate audiences 
• Identify, develop and build new services to deliver to customers  
• Plan and Lead “Data Management” project within expected Quality, Timing, Budget  
• Continuously Communicate & Develop their expertise recognition to customers & internal clients

About the ideal candidate:

• Bachelor’s degree holder
• Minimum 3 years in the Customer Services area or 3 years airline/ travel agency experience
• Working knowledge in claims processing and investigation in the travel/airline industry, reissuance and refunds of tickets, pricing etc.
• Understanding of airline industry, agency environment and ticketing.
• Knowledgeable on GDS and Amadeus Ticket Changer
• Good analytical, problem solving, project management
• Amenable to work in BGC Taguig, Hybrid Work Setup (2-3 days a week onsite)

Application process

The application process is easy and fast. Create your candidate profile manually or upload your CV/Resume

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.