Claims Coordinator

Inside the Role

A Claims Coordinator is responsible for the end-to-end management and administration of claims, ensuring that each case is handled efficiently from initiation through final resolution. This role requires a high degree of accuracy, attention to detail, and adherence to company policies, regulatory requirements, and internal control standards. The Claims Coordinator reviews and validates claim submissions, ensuring all required documentation is complete, accurate, and compliant prior to processing. In this capacity, the Claims Coordinator serves as a critical point of coordination between customers, dealers, carriers, and cross-functional internal teams, including operations, finance, and customer service.
Process freight claims for North American parts distribution centers in a timely manner. Use the data from the freight claims to aid in problem solving repetitive issues. Work dealer issues but completing ticket or forwarding to the appropriate group.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

What You Drive at DTNA 

• Review and validate claim documentation for accuracy and completeness prior to submission
• Process and Prioritize freight claims according to carrier contract agreements
• Follow up to ensure that payments are received for all accepted claims from Carrier
• Partner with cross-functional teams (logistics, quality, dealer support) to resolve claim-related issues efficiently
• Timely correspondence for dealer and carrier inquiries Use SAP data to communicate repetitive damage issues and track resolution
• Ensure that remedy tickets are processed or forwarded in a timely manner Recognize opportunities for continuous improvement
• Manage various communication channels to ensure timely resolution for our dealers
• Provide timely, professional support to internal and external stakeholders, ensuring a positive customer experience
• Participate in team meetings and training to stay current on processes, systems, and policy updates
• Support continuous improvement initiatives by suggesting process enhancements or efficiency opportunities

Knowledge You Should Bring 

• 2 years of relevant experience or AA degree + 1 year of relevant experience
• 0–2 years of experience in an administrative, customer service, logistics, claims, or related support role
• Excellent communication, problem solving, and organizational skills
• Strong organizational and time management skills with a focus on meeting deadlines
• Ability to problem-solve and follow standard processes while escalating issues when appropriate
• Demonstrated ability to prioritize tasks and manage multiple workflows in a fast-paced environment

  Basic proficiency in Microsoft Office (Outlook, Excel, Word); ability to learn internal systems such as SAP

Exceptional Candidates Might Have

• SAP experience
• Proficiency Microsoft Office
• Experience working with freight claims, transportation logistics, or supply chain operations
• Familiarity with SAP or other enterprise systems used for claims tracking and reporting
• Experience handling customer or partner inquiries across multiple communication channels (email, phone, ticketing systems)
• Exposure to contract terms, carrier agreements, or billing/payment processes
• Demonstrated ability to identify trends, recurring issues, or opportunities for process improvement
• Experience supporting cross-functional teams and coordinating with external partners
• Intermediate Excel skills (e.g., sorting, filtering, basic data tracking/reporting)
• Continuous improvement mindset with a proactive and solutions-oriented approach

#LI-LL1 #LI-Hybrid

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

Buford, GA US, Calgary, AB CA, Canton, OH US, Grand Prairie, TX US, Grimes, IA US, Las Vegas, NV US, Memphis, TN US, Swedesboro, NJ US, Whitestown, IN US. Relocation assistance is not available for this position.

Schedule Type:

Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all.

That is what we are working toward - for all who keep the world moving.

Additional Information

• This position is not open for Visa sponsorship or to existing Visa holders
• Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
• Final candidate must successfully complete a criminal background check
• Final candidate may be required to successfully complete a pre-employment drug screen
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
• EEO - Disabled/Veterans

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.