Claims Coordinator

We're looking for an organized and detail-oriented Claims Coordinator to support the timely handling and resolution of customer liability and property damage claims across our convenience store and fuel station locations.

In this role, you'll coordinate claim activity, gather documentation and evidence, maintain accurate claim files, and serve as a key point of communication between internal teams, insurance carriers, and customers. You'll partner closely with the Liability Claims Manager to help ensure claims are processed efficiently and in accordance with company procedures.

If you're highly organized, enjoy working behind the scenes to keep processes moving, and have a passion for accuracy and customer service, then this may just be the role for you!

• Process incoming liability claim assignments and ensure timely follow-up
• Maintain accurate, organized, and up-to-date claim files and documentation
• Collect, preserve, and maintain claim evidence, including surveillance footage and other time-sensitive records
• Coordinate with internal departments, insurance carriers, and claimants to gather information needed for claim handling
• Communicate claim updates and important file activity with appropriate stakeholders
• Manage property damage claims from initial report through final resolution
• Assist with claim-related administrative tasks and documentation as needed
• Ensure claims are handled in accordance with company policies and procedures
• Provide excellent customer service while maintaining professionalism in sensitive situations

• Associate's or Bachelor's degree preferred, or an equivalent combination of education and experience
• Experience in claims, insurance, risk management, customer service, or a related field is preferred
• Strong organizational skills with exceptional attention to detail
• Excellent written and verbal communication skills
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
• Ability to prioritize multiple tasks and manage deadlines in a fast-paced environment
• Professional, calm, and empathetic approach when working with customers and sensitive situations
• Strong administrative and recordkeeping skills
• Collaborative mindset with the ability to work effectively across departments

Payrate for this position: $20-$25 DOE

• Medical, Dental, Vision and Life Insurance
• 401K Plan
• Paid Time Off