Claims Consultant

Company:Marsh

Description:

We are seeking a talented individual to join our Claims Team at Marsh. This role will be based either in Sydney or Melbourne office. This is a hybrid role that has a requirement of working at least three days a week in the office.

In our organisation, everyone gives and gets the kind of support that inspires us to perform at our best. When you are recognised and rewarded for jobs well done, you can open-up and look forward to growth and opportunity. We foster a culture of diversity and inclusion, where all people are respected for who they are, appreciated for their skills, and offered access to opportunity. Success is a team effort. Join us.

In this role, you will provide a high level of day-to-day claims management services to clients and brokers through consulting, advisory, advocacy and negotiation. You will play a significant role in risk management and loss prevention which may involve legal and financial aspects.

We will count on you to:

• Ideally someone with strong understanding of claims processes with excellent negotiation skills.
• Analyse documents and conducting investigations.
• Preparing detailed reports and negotiating settlements.
• Reviewing contracts and project documents to identify potential issues.
• Collaborating with legal teams to support litigation or arbitration processes.
• Interpreting and actioning assessor, adjusting and expert reports, managing and instructing investigations and implementing findings in accordance with the overall strategy
• Manage a portfolio of material damage claims effectively to achieve solid financial outcomes through effective decision making
• Preparation for and attendance at settlement conferences, hearings, and other dispute resolution activities
• Maintain the claims management system, including claim estimates.
• Ensure compliance with legislative requirements and ethical standards, liaising with stakeholders as necessary.

What you need to have:​

• Experience in insurance claims or a related field
• Demonstrated ability to make decisions, solve problems and establish work priorities, either while working independently or as a member of a team.
• Demonstrated ability to effectively liaise, communicate and negotiate with a wide range of personnel from public and private sectors.
• Effective computer literacy, including basic skills in MS Excel, Outlook & Word.
• Excellent written and verbal communication skills

What makes you stand out:

• Exceptional client service ability, with a knack for anticipating and exceeding client needs.
• Motivated self-starter focused on achieving results.
• Excellent attention to detail and ability to recognize and solve problems creatively.
• Experience working with sensitive and confidential information.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

About MARSH

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.