EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
Ready to step away from the demands of clinical work without losing the impact you make? Join our Sydney Emergency Services team as a Case Manager, where you can apply your clinical knowledge in a more sustainable, structured environment. You’ll manage a portfolio of workers’ compensation claims, partnering with injured workers, employers, and health professionals to support safe and meaningful return-to-work outcomes without shift work or hands-on care.
We are seeking individuals with a strong foundation in Health Sciences, Allied Health, or similar client-facing environments. While tertiary qualifications are highly regarded, we also welcome those with practical experience looking to transition into a corporate setting.
This is a full-time, permanent position based in our Sydney George Street office, with flexibility to work from home (up to three days from home) available from month three, subject to performance and approval.
YOUR RESPONSIBILITIES
- Manage an end-to-end portfolio of workers’ compensation claims, supporting individuals with both physical and psychological injuries
- Build and maintain relationships with injured workers, employers, medical practitioners, and rehabilitation providers
- Apply your clinical understanding to develop proactive, outcome-focused case strategies
- Collaborate with internal specialists to deliver tailored return-to-work plans
- Guide individuals through their recovery journey with empathy, clarity, and professionalism
ABOUT YOU
- A background in Health Sciences, Allied Health, or a similar discipline, or transferable experience from a clinical or care-based role
- Looking to transition into a corporate environment while still making a meaningful impact
- Strong communication skills, with confidence in navigating sensitive or complex conversations
- Resilient, adaptable, and solutions-focused in a fast-paced setting
- A team player who values collaboration and shared outcomes
- Committed to delivering high-quality service and building trusted relationships
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Entitlement to annual company incentive scheme + salary reviews
- Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
Skills Required
- Background in Health Sciences, Allied Health, a clinical or care-based role, or similar client-facing experience
- Tertiary qualification in a relevant discipline
- Strong written and verbal communication skills
- Confidence navigating sensitive or complex conversations
- Resilience, adaptability, and a solutions-focused approach
- Ability to collaborate effectively as part of a team
- Commitment to high-quality service and building trusted relationships
EML Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about EML Group and has not been reviewed or approved by EML Group.
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Flexible Benefits — Hybrid work and rostered‑day‑off arrangements (such as a 9‑day fortnight or monthly RDO) provide meaningful schedule flexibility. These options can help balance high‑pressure roles with predictable time away from daily duties.
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Parental & Family Support — Paid parental leave for primary and secondary carers and family‑oriented initiatives signal concrete support for caregivers. Some materials also reference superannuation coverage alongside parental leave.
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Wellbeing & Lifestyle Benefits — Employee wellbeing is supported through EAP and internal care programs, discounted private health insurance and gyms, flu shots, and retailer discount programs. These offerings broaden total rewards beyond base pay.
EML Group Insights
What We Do
At EML we take great pride in helping people get their lives back after a workplace injury. Since our foundation in 1910 the EML Group have maintained a singular vision; to dedicate our services to improving work health and safety for the benefit of our members, workers and the broader community which we support. Today, we have over 4,000 specialists working in partnership with businesses, injured workers and government schemes across Australia, helping to make a difference. We are Australia’s largest provider of claims management services for self-insurers and focus on providing tailored injury prevention and return to work support. We have helped well over 350,000 injured workers get their lives back
