Claims Consultant – Claims

Claims Consultant – Claims

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Claims Consultant at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

As our Claims Consultant on the Claims team, you’ll serve as a claims advocate for clients by taking claim calls, completing site visits as needed for severe losses, and promptly submitting claims to the carrier. Additionally, you’ll review and analyze policies to make sure all applicable coverage is triggered in the event of a loss, and use strong judgment to analyze, prioritize, and interpret information with minimal guidelines. Alongside, managing claims through resolution while communicating clearly with clients and internal team members on claim status, issues, and next steps. You’ll also provide expert workers’ compensation guidance by applying in-depth knowledge of workers’ compensation laws, regulations, and industry practices. Finally, you will build strong carrier relationships with adjusters and other claims team members, communicate effectively as issues arise, and work toward efficient resolution that supports client needs and carrier objectives.

• Serve as a claims “go-to” resource in the marketplace by being active within the agency and the community, sharing claims knowledge, and reinforcing how claims outcomes impact a broader risk management program.
• Provide coverage and claims strategy advice to clients and internal team members.
• Continue building expertise through ongoing education to stay ahead of trends in coverage issues and claims technical skills.
• Educate clients and colleagues through intentional training, education platforms, and claims case studies.
• Monitor trends in claims activity and proactively communicate patterns, emerging coverage concerns, and any carrier-related issues to agency teams to drive awareness and action.
• Remit claims-related data (loss statistics, key trends, and cost-reduction opportunities) to support action plans that help manage a client’s total cost of risk.
• Provide recommendations to internal marketing, sales, and service teams regarding trending coverage issues to help mitigate risk and strengthen clients’ understanding of available coverage within their risk management portfolio.
• Support agency and departmental goals related to retention, upsell, and new sales.
• Identify opportunities to improve efficiency and effectiveness within the department and agency.
• Demonstrate the agency’s Code of Conduct and contribute to a strong work environment and culture.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

A strong understanding of workers' compensation laws and regulations

• Property & Casualty license
• 5+ years of experience working in claims, customer service, underwriting, commercial lines insurance for a carrier or broker preferred
• Good interpersonal skills and a high sense of urgency
• Must have the ability to work under pressure and multi-task
• Ability to work well in a fast-paced team environment and communicate effectively

These additional qualifications are a plus, but not required to apply:

• Bachelor’s degree in business, finance, human resources, communication, or a related field
• CRM, CIC, CPCU or other applicable designation required within 3 years of hire
• CWCP designation

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check out our website or flip through our recruiting brochure.

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Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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