With over 1.3 million members, RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”
Join RAC Insurance as a Claims Compliance Incident Co-Ordinator, where you'll play a key role in safeguarding our members by ensuring effective risk management.
Working within cross-functional environments, you will be responsible for coordinating assigned Claims incidents related to regulatory compliance matters and support actions to close-out under the reporting regime to deliver exceptional member experience, compliance, and ongoing improvement.
What will you be doing?
- Supporting the coordination of Compliance incident investigation for completeness and accuracy, including root cause analysis and providing recommendations or solutions to prevent further incident occurrence
- Supporting remediation and rectification activities as required by Incident Owners
- Supporting and contributing to maturing the risk culture and capability across Insurance
- Consulting with operational teams, Incident Owners, Risk & Compliance and Legal as required
- Identifying, collating and analysing data for Investigation, remediation and rectification of compliance incidents
- Creating adequate actions to rectify incidents in scope and prevent/reduce recurrence, including but not limited to document, process, coaching, system changes
About you
- Strong working knowledge of claims processes, with demonstrated understanding of compliance requirements and legislative obligations
- Experience assessing compliance incidents and determining appropriate remediation or rectification actions
- Proven ability to coordinate and manage multiple remediation and rectification activities simultaneously, ensuring timely and high-quality outcomes
- An understanding of Insurance Contracts Act, Insurance code of practice and other general insurance specific legislation
- Demonstrated understanding of industry trends, current best practice and quality standards
- Strong stakeholder management skills, with the ability to influence and drive accountability across teams
- Analytical and problem-solving skills, with the ability to consider critical business needs
- Proactive project, risk management and problem-solving skills
- Ability to operate effectively in a values and behaviours based organisation
- Exposure to compliance, regulations and quality assurance is preferrable along with industry recognised qualifications
What’s in it for you?
- A workplace culture where our people feel valued, respected and empowered
- Work in flexible ways that meet work/life commitments and support wellbeing
- Be part of a purpose led organisation that gives back to the WA community
- An environment that values ongoing career development
- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
- Opportunities for community engagement and corporate volunteering
Apply online now by sending us your cover letter and CV showcasing what you can bring to the team.
Applications Close COB Monday 22nd June 2026.
We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.
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Skills Required
- Strong working knowledge of claims processes
- Understanding of compliance requirements and legislative obligations
- Experience assessing compliance incidents and determining remediation or rectification actions
- Ability to coordinate and manage multiple remediation and rectification activities simultaneously
- Understanding of the Insurance Contracts Act, Insurance Code of Practice and other general insurance legislation
- Demonstrated understanding of industry trends, current best practice and quality standards
- Strong stakeholder management skills with ability to influence and drive accountability
- Analytical and problem-solving skills
- Proactive project and risk management skills
- Ability to operate effectively in a values and behaviours based organisation
- Exposure to compliance, regulations and quality assurance and industry recognised qualifications
What We Do
At RAC we offer career opportunities that will allow you to give back and make a difference to our members and the WA community. We pride ourselves on employing the highest calibre of people to meet our member’s needs. RAC promotes healthy living and aims to protect health and safety of employees, members and visitors. RAC has been a part of the West Australian community since 1905. We are unique organisation, built by members for members. From our origins as a motoring club, we have grown to a diverse organisation of over 1,400 employees serving more than 1 million members with a range of products and services. RAC’s difference is that we are a membership organisation, which means we don't have shareholders and we reinvest our profits for the better of our members and the WA community. House rules: We really enjoy receiving your feedback, comments and experiences and enjoy getting the most out of our LinkedIn community. With this in mind, we ask that you stick to the following guidelines: • Please be polite to other RAC LinkedIn users and treat each other as you would like to be treated. • Please don’t give out any personal information. • We cannot allow any inappropriate or offensive language. • Advertising, spam, selling and links to external shopping sites are not allowed here and will be removed. • If you want to post a link to another site to illustrate your point, please do not link to sites that require registration in order to view, or any site that prompts an automatic download as these comments will be removed. • Page admins and the RAC LinkedIn community must be able to easily understand your message. For this reason we can't allow messages which are written in code or a language which isn’t English. • We reserve the right to de-tag RAC from any posts or photos that we deem inappropriate. • Please note that repeat offenders may be reported and will be blocked from the LinkedIn page
