With over 1.3 million members, RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”
Join RAC Insurance as a Claims Compliance Co-Ordinator, where you'll play a key role in safeguarding our members by ensuring effective risk and compliance management.
About the Role
Join RAC Insurance’s Claims Compliance & Assurance team and play a key role in improving outcomes for our members. As a Claims Compliance Co-Ordinator, you will support the coordination of incident investigations, facilitate rectification and remediation activities, identify systemic risks and help ensure RAC meets its regulatory and Code obligations.
This is an excellent opportunity for someone with claims experience who enjoys problem solving, stakeholder engagement and driving continuous improvement.
What will you be doing?
- Supporting the coordination of Compliance incident investigation for completeness and accuracy, including root cause analysis and providing recommendations or solutions to prevent further incident occurrence
- Facilitating remediation and rectification activities to ensure that issues are addressed and sustainable outcomes are achieved
- Consulting with operational teams, Incident Owners, Risk & Compliance and Legal as required
- Identifying, collating and analysing data for investigation, remediation and rectification of compliance incidents
- Creating adequate actions to rectify incidents in scope and prevent/reduce recurrence, including but not limited to document, process, coaching, system changes
What are we looking for?
- Demonstrated experience in claims, compliance, risk, incident management, or assurance within the insurance or financial services industry.
- Experience investigating compliance incidents, conducting root cause analysis, and determining appropriate corrective actions.
- Knowledge of regulatory requirements in the insurance or financial services industry
- Analytical and problem-solving skills, with the ability to consider critical business needs
- Ability to communicate effectively with stakeholders and manage competing deadlines.
- Familiarity with the General Insurance Code of Practice, and ASIC guidelines (e.g., RG78) is highly advantageous.
What’s in it for you?
- A workplace culture where our people feel valued, respected and empowered
- Work in flexible ways that meet work/life commitments and support wellbeing
- Be part of a purpose led organisation that gives back to the WA community
- An environment that values ongoing career development
- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
- Opportunities for community engagement and corporate volunteering
Apply online now by sending us your cover letter and CV showcasing what you can bring to the team.
Applications Close COB Friday 25th September 2026.
We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.
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Skills Required
- Experience in claims, compliance, risk, incident management, or assurance within the insurance or financial services industry
- Experience investigating compliance incidents and conducting root cause analysis
- Experience determining appropriate corrective actions
- Knowledge of regulatory requirements in the insurance or financial services industry
- Analytical and problem-solving skills
- Ability to communicate effectively with stakeholders and manage competing deadlines
- Familiarity with the General Insurance Code of Practice and ASIC guidelines such as RG78
What We Do
At RAC we offer career opportunities that will allow you to give back and make a difference to our members and the WA community. We pride ourselves on employing the highest calibre of people to meet our member’s needs. RAC promotes healthy living and aims to protect health and safety of employees, members and visitors. RAC has been a part of the West Australian community since 1905. We are unique organisation, built by members for members. From our origins as a motoring club, we have grown to a diverse organisation of over 1,400 employees serving more than 1 million members with a range of products and services. RAC’s difference is that we are a membership organisation, which means we don't have shareholders and we reinvest our profits for the better of our members and the WA community. House rules: We really enjoy receiving your feedback, comments and experiences and enjoy getting the most out of our LinkedIn community. With this in mind, we ask that you stick to the following guidelines: • Please be polite to other RAC LinkedIn users and treat each other as you would like to be treated. • Please don’t give out any personal information. • We cannot allow any inappropriate or offensive language. • Advertising, spam, selling and links to external shopping sites are not allowed here and will be removed. • If you want to post a link to another site to illustrate your point, please do not link to sites that require registration in order to view, or any site that prompts an automatic download as these comments will be removed. • Page admins and the RAC LinkedIn community must be able to easily understand your message. For this reason we can't allow messages which are written in code or a language which isn’t English. • We reserve the right to de-tag RAC from any posts or photos that we deem inappropriate. • Please note that repeat offenders may be reported and will be blocked from the LinkedIn page
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