About the Role
American Global has an exciting and growing entry-level opportunity to join our team as a Claims Associate. We are looking to add a passionate, talented individual who will help our growing claims department deliver exceptional customer service to our clients.
Key Responsibilities Include:
Create and maintain carrier portal access instructions
Keep internal claims account assignment spreadsheet up to date
Update and maintain internal claim review schedule as needed
Copy, scan and file documents for all assigned accounts
Enter new losses into agency claim system
Report new claims as needed (on behalf of clients as requested)
Follow-up with carriers to obtain outstanding information on newly reported claims
File claims documentation and correspondence into agency claims system in a timely manner
Communicate efficiently with adjusters to obtain any outstanding documentation on open claims
Complete claim kits upon client insurance program renewal
Maintain internal claim reporting guide to ensure carrier reporting instructions are current
Assist with reconciliation of claims inventory between agency claim system and carrier loss runs as well as completion of claim triage reports
Build and develop relationships with carriers, third party claims administrators and clients
Participate in stewardship meetings, capabilities presentations and/or carrier claim review meetings as appropriate/requested
Perform investigative searches in available databases
Maintain ongoing communication with internal and external partners to ensure a high-level of customer service
Maintain insurance license & CE requirements
Additional responsibilities as required
Skills & Experience That Lead to Success:
Bachelor’s Degree preferred or related work experience
Excellent written and verbal communication skills
Time Management / Prioritization
Strong attention to detail
High level of professionalism
Ability to embrace change and innovation as the industry evolves
Ability and willingness to work with technology and data
Ability to appropriately handle confidential and sensitive information
Additional/Preferred Qualifications:
Ability or experience processing claims data to locate trends and make client recommendations (RMIS, Origami, Tailwinds, EPIC)
Valid driver’s license and reliable transportation required
Ability to travel as required
What You Can Expect From Us:
Comprehensive Benefits Package
Collaborative and innovative environment
Culture of continuous learning and professional development
Competitive salary package
401k with above-average employer match of up to 5% of your salary
Leadership training and support
Work/Life Balance (Summer Fridays, flexible work arrangements and mental health services)
Education and Student Loan Assistance
American Global is proud to be an equal opportunity workplace. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [email protected].
The salary range for this position (intended for U.S. applicants) will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.
Who We Are
American Global is one of the largest privately held insurance and surety brokerage firms in North American specializing in all aspects of construction risk management. We support contractors, owners, and developers, helping protect them from the risks and exposures specific to the construction industry.
We are a vibrant, values-driven community with a unique, collaborative culture that fuels our desire to excel. Together, our team is transforming the construction industry and revolutionizing the role of broker. As we continue our journey, we seek to find the right individuals, in the right locations, to expand and enrich our fast-growing team of talented professionals across 15 locations throughout the US and Canada, as well as Rome, Italy.
Are you ready to be a part of our story?
Skills Required
- Excellent written and verbal communication skills
- Time management and prioritization
- Strong attention to detail
- High level of professionalism
- Ability to embrace change and innovation
- Ability and willingness to work with technology and data
- Ability to appropriately handle confidential and sensitive information
- Maintain insurance license and CE requirements
- Valid driver's license and reliable transportation
- Ability to travel as required
- Bachelor's degree preferred or related work experience
- Experience processing claims data and using RMIS, Origami, Tailwinds, or EPIC
What We Do
American Global is one of the largest privately held insurance and surety brokerage firms in North America. specializing in all aspects of construction risk management. Established more than a decade ago, American Global focused on building trust, acquiring extraordinary talent, and evolving into a powerful resource with capabilities that extend well beyond surety and insurance. Today, we are one of the most forward-thinking firms in the world, supporting contractors, owners, and developers throughout the entire scope of their project and across every milestone of their business, protecting against the risks and exposures specific to the construction industry. At American Global, we believe a good broker should think about your business the way you think about your business. We take the time to understand what you value most, then advocate for those values on your behalf. By maintaining a constant view of the ‘big picture,’ American Global helps makes connections across every aspect of your business while providing solutions to some of the most complex placement needs across the globe. American Global now has multiple offices across the United States and Canada, as well as in Rome, to serve clients throughout North America, Latin America, the UK and Europe. As our growth continues, so will our innovation. American Global will continue to revolutionize the role of the broker, finding new ways to present opportunities, bring more value, and develop solutions that break even more boundaries, demonstrating why it’s time to 'expect more from your broker'. To join our dynamic team and discover what's possible, visit our jobs page or see our website to learn more.
