Claims Associate I

The Claims Associate role is an exciting opportunity to join a rapidly growing company with global ambitions in a high-energy work environment. This role plays a key part in supporting Turo owners and guests while helping drive high-quality, efficient, and customer-focused claims outcomes. If you’re looking to make a real impact in a challenging and dynamic part of the business, we invite you to join our team.

• Provide exceptional customer service to Turo owners and guests

• Investigate and process auto claims filed by Turo owners and guests

• Assist Turo members in the self-resolution process when possible

• Coordinate claims processing with Turo’s third-party administrator and vendors

• Collect any amounts due from renters

• Maintain accurate and complete claim documentation

• Actively contribute to continuous improvement in Turo’s claims handling processes

• Support Turo’s goal of being a leader in customer service and cost management

• Excellent interpersonal and customer service skills

• 1+ years of experience in auto motor claims handling, preferably with a major auto insurance carrier or car rental company

• Outstanding conflict resolution and de-escalation skills

• Ability to work in a fast-paced environment and embrace change

• Excellent follow-through, attention to detail, and minimal need for supervision

• Strong team player with a positive attitude, high energy, integrity, strong work ethic, enthusiasm, and commitment to the mission

• Commitment to high responsiveness and availability

• Excellent verbal and written communication skills

• Strong organizational skills and attention to detail

• Excellent time management skills with a proven ability to meet deadlines

• Strong analytical and problem-solving skills

• Ability to prioritize tasks and delegate when appropriate

• Ability to function well in a high-paced and sometimes stressful environment

• Proficiency with Microsoft Office Suite or related software

• Demonstrates Turo’s values through work product and day-to-day team interactions

Turo is unable to offer any type of visa sponsorship for this role.

For this role, the target base salary range in Sydney, Australia is $68,000-$85,000 (AUD) annually + superannuation (12% of salary). This role is also eligible for equity, and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.

Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Your recruiter can share more information about the various in-office perks Turo offers.

• Competitive salary, equity, benefits, and perks for all full-time employees

• Employer-paid medical, dental, and vision insurance (Country specific)

• Retirement employer match

• Learning & Development stipend to invest in your professional development

• Turo host matching program

• Turo travel credit

• Cell phone and internet stipend

• Paid time off to relax and recharge

• Paid holidays, volunteer time off, and parental leave

• For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities

We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us!  Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.  

Read more about the Turo culture according to Turo CEO, Andre Haddad.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing [email protected].