An Award-Winning Celebratory Culture That Recognises You
EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.
Flexibility That Supports Your Life
After your probation (subject to performance), you have the flexibility to work from home along with the choice between:
- Monthly rostered days off, or
- A 9-day fortnight
giving you more control over your time and work life balance.
Grow With a Specialist Organisation
Because personal injury is the only thing we do, EML offers one of the most stable and future‑focused careers in the industry. Our deep expertise, purpose‑driven work and development pathways help you build a long‑term career in a field where your skills will always be in demand. EML’s investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people’s lives.
Make a real difference in people's lives with EML
Forming part of the SIG Admin team, the Claims Assistant role provides admin support to the claims team. Working in a small but high-performing team, this is a 10-month, full-time secondment opportunity based in Sydney office, with work-from-home flexibility available once fully trained.
We’re now welcoming applications for a Claims Assistant to join our supportive, purpose-driven team in Sydney on a full-time, maximum 10-month contract or secondment. Work in office is expected 3 days per week from 1 February 2027.
This is a great opportunity for someone with administration or customer service experience who is looking to build their career in insurance, claims management or a corporate environment.
What you'll be doing:
- Provide responsive, professional and customer focused support to 15-20 Case Managers and other claims support staff as needed
- Day-to-day tasks include liability letters, authorising simple payments, organising travel for claimants and requesting clinical notes
- Additional duties can include participating in projects, new initiatives, user acceptance testing and other ad-hoc duties as needed by the business
- Responding to queries from both internal and external stakeholders
- Accurate and timely preparation of documentation for referrals to stakeholders
- Create and maintain strong working relationship with both internal and external stakeholders
- Work effectively in a team environment, supporting both planned and unplanned leave as needed
What we're looking for:
Do you have…
- At least one year experience within current role at EML
- Willingness to explore new experiences in a different business unit, eagerly develop relationships with new work colleagues and learn new claims management systems
- Strong Microsoft skills including:
- Teams: efficient use of messaging, responding to customers in a timely manner
- Outlook: managing your own inbox, other inboxes, calendars and invites
- Excel: confident in use of filters, Pivot Tables and online SharePoint resources
Why You’ll Love Being Part of EML
You’ll enjoy a range of benefits designed to support your wellbeing, growth and success:
- Hybrid work options for better balance.
- Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.
- Discounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.
- Corporate wellbeing program, including gym and health insurance discounts.
- Comprehensive learning and development tailored to help you grow.
- More than a traditional Employee Assistance Program, our EAP provides access to professional medical advice and safety features for our employees and their families
- Company-wide celebration events that keep us connected.
- Annual incentive scheme + regular salary reviews.
Ready to Make an Impact?
If you're looking for a purposeful, people‑focused career with stability, balance and a culture that celebrates you we would love to hear from you.
Apply now and help people get their lives back.
Skills Required
- At least one year of experience in the current role at EML
- Willingness to work in a different business unit and learn new claims management systems
- Strong Microsoft Teams skills, including timely customer responses
- Microsoft Outlook skills, including inbox, calendar, and invitation management
- Microsoft Excel skills, including filters and PivotTables
- Ability to use SharePoint resources
EML Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about EML Group and has not been reviewed or approved by EML Group.
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Flexible Benefits — Hybrid work and rostered‑day‑off arrangements (such as a 9‑day fortnight or monthly RDO) provide meaningful schedule flexibility. These options can help balance high‑pressure roles with predictable time away from daily duties.
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Parental & Family Support — Paid parental leave for primary and secondary carers and family‑oriented initiatives signal concrete support for caregivers. Some materials also reference superannuation coverage alongside parental leave.
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Wellbeing & Lifestyle Benefits — Employee wellbeing is supported through EAP and internal care programs, discounted private health insurance and gyms, flu shots, and retailer discount programs. These offerings broaden total rewards beyond base pay.
EML Group Insights
What We Do
At EML we take great pride in helping people get their lives back after a workplace injury. Since our foundation in 1910 the EML Group have maintained a singular vision; to dedicate our services to improving work health and safety for the benefit of our members, workers and the broader community which we support. Today, we have over 4,000 specialists working in partnership with businesses, injured workers and government schemes across Australia, helping to make a difference. We are Australia’s largest provider of claims management services for self-insurers and focus on providing tailored injury prevention and return to work support. We have helped well over 350,000 injured workers get their lives back
