An Award-Winning Celebratory Culture That Recognises You
EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.
Flexibility That Supports Your Life
After your probation (subject to performance), you have the flexibility to work from home along with the choice between:
- Monthly rostered days off, or
- A 9-day fortnight
giving you more control over your time and work life balance.
Grow With a Specialist Organisation
Because personal injury is the only thing we do, EML offers one of the most stable and future‑focused careers in the industry. Our deep expertise, purpose‑driven work and development pathways help you build a long‑term career in a field where your skills will always be in demand. EML’s investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people’s lives.
Make a real difference in people's lives with EML
Are you passionate about helping people get their lives back after injury or illness?
As Australia’s largest specialist in personal injury claims management, our sole focus is helping people return to work safely and confidently after a workplace incident.
We’re now welcoming applications for Claims Assistant to join our supportive, purpose-driven team in Sydney on a permanent, full-time basis.
Working as part of our Hospitality Industry Insurance (HII) team, you’ll provide essential administrative support to our Case Managers, helping ensure claims are managed efficiently and our injured workers receive the support they need throughout their recovery.
This is a great opportunity for someone with administration or customer service experience who is looking to build their career in insurance, claims management or a corporate environment.
What You’ll Be Doing
- Providing administrative support to Case Managers to assist with the day-to-day management of claims.
- Processing claims documentation, correspondence, mail and filing accurately and efficiently.
- Coordinating medical appointments, investigations, police reports and interpreter services.
- Responding to basic enquiries from workers, providers and other stakeholders.
- Processing invoices, payments and reimbursements in line with relevant requirements.
- Supporting the accurate and timely processing of claims information and documentation.
- Maintaining organised and up-to-date claims records.
- Working closely with Case Managers and the wider team to ensure administrative tasks are completed within required timeframes.
What We’re Looking For
It’s ok if you haven’t worked in workers compensation before. What matters most is your willingness to learn, attention to detail and ability to provide great support to others.
Do you have…
- Previous experience in administration, office support or customer service?
- Strong attention to detail and a high level of accuracy?
- Good computer literacy and confidence using Microsoft Word and Excel?
- The ability to learn new systems and processes quickly?
- Strong communication and interpersonal skills?
- Good time management and organisational skills?
- The ability to manage multiple tasks in a fast-paced, deadline-driven environment?
- A team-focused attitude and willingness to take direction and learn?
- A genuine interest in building a career in insurance and claims management?
Why You’ll Love Being Part of EML
You’ll enjoy a range of benefits designed to support your wellbeing, growth and success:
- Hybrid work options for better balance.
- Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.
- Discounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.
- Corporate wellbeing program, including gym and health insurance discounts.
- Comprehensive learning and development tailored to help you grow.
- More than a traditional Employee Assistance Program, our EAP provides access to professional medical advice and safety features for our employees and their families
- Company-wide celebration events that keep us connected.
- Annual incentive scheme + regular salary reviews.
Ready to Make an Impact?
If you're looking for a purposeful, people‑focused career with stability, balance and a culture that celebrates you we would love to hear from you.
Apply now and help people get their lives back.
Skills Required
- Previous experience in administration, office support, or customer service
- Strong attention to detail and a high level of accuracy
- Computer literacy and confidence using Microsoft Word and Excel
- Ability to learn new systems and processes quickly
- Strong communication and interpersonal skills
- Good time management and organizational skills
- Ability to manage multiple tasks in a fast-paced, deadline-driven environment
- Team-focused attitude and willingness to take direction and learn
- Genuine interest in building a career in insurance and claims management
EML Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about EML Group and has not been reviewed or approved by EML Group.
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Flexible Benefits — Hybrid work and rostered‑day‑off arrangements (such as a 9‑day fortnight or monthly RDO) provide meaningful schedule flexibility. These options can help balance high‑pressure roles with predictable time away from daily duties.
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Parental & Family Support — Paid parental leave for primary and secondary carers and family‑oriented initiatives signal concrete support for caregivers. Some materials also reference superannuation coverage alongside parental leave.
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Wellbeing & Lifestyle Benefits — Employee wellbeing is supported through EAP and internal care programs, discounted private health insurance and gyms, flu shots, and retailer discount programs. These offerings broaden total rewards beyond base pay.
EML Group Insights
What We Do
At EML we take great pride in helping people get their lives back after a workplace injury. Since our foundation in 1910 the EML Group have maintained a singular vision; to dedicate our services to improving work health and safety for the benefit of our members, workers and the broader community which we support. Today, we have over 4,000 specialists working in partnership with businesses, injured workers and government schemes across Australia, helping to make a difference. We are Australia’s largest provider of claims management services for self-insurers and focus on providing tailored injury prevention and return to work support. We have helped well over 350,000 injured workers get their lives back
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