Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
Pay at Intact is about much more than just salary.
Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
Salary range (but not limited to):
40,300 - 49,300Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):
5%As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.
Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.
Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.
About the role
Nous recherchons un(e) agent(e) indemnisation I pour rejoindre notre équipe en pleine expansion. Vous jouerez un rôle clé de soutien et d’aide aux experts en sinistre dans le traitement des réclamations en assurance automobile et habitation, en assurant les suivis nécessaires, la coordination avec les intervenants et l’exécution des tâches administratives reliées aux dossiers.
Contrat temporaire de 6 mois
Ce que vous ferez ici :
- Soutenir les experts en sinistre dans le traitement des dossiers de réclamation auto et habitation.
- Effectuer des suivis avec les clients (courriels/SMS/appels) afin de faire progresser leur dossier et obtenir l’information manquante.
- Assurer les suivis avec divers intervenants : fournisseurs, ateliers de réparation, services de police et autres partenaires.
- Réaliser des tâches administratives liées aux dossiers (ex. transcrire et compléter des relevés de dommages, mise à jour des notes au dossier, classement de documents).
- Utiliser plusieurs systèmes informatiques en parallèle et appliquer adéquatement les outils et processus disponibles pour optimiser la gestion des dossiers.
- Assurer le soutien, le respect des étapes du processus, ainsi que des normes et délais de service établis.
- Faire preuve d’une approche professionnelle, empathique et orientée client, incluant la gestion des appels plus difficiles.
Profil recherché :
- Diplôme d’études secondaires ou collégiales (formation en administration des affaires un atout) ou toute combinaison équivalente de formation et d’expérience.
- Minimum 1 an d’expérience dans un poste de service à la clientèle et/ou dans un poste administratif.
- Aisance marquée avec l’informatique : capacité à naviguer entre plusieurs applications/systèmes simultanément et à effectuer de la saisie de données avec rigueur.
- Excellentes aptitudes de communication, souci du détail et sens de l’organisation.
- Capacité à maintenir un niveau de performance élevé et constant (qualité et volume).
- Adaptabilité au changement (ex. changements de procédures, nouveaux outils, ajustements opérationnels).
- Aucune expérience de travail au Canada n’est requise, mais vous devez être autorisé(e) à y travailler.
We are an equal opportunity employer
At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.
We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.
As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.
We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.
Learn more about our recruitment process and your candidate journey here.
Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.
If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.
Skills Required
- High school or college diploma, business administration training preferred, or equivalent combination of education and experience
- At least one year of customer service and/or administrative experience
- Strong computer proficiency, including navigating multiple applications and systems simultaneously
- Accurate data entry skills
- Excellent communication skills
- Strong attention to detail and organizational skills
- Ability to maintain consistently high performance in quality and volume
- Adaptability to changing procedures, tools, and operational adjustments
- Authorization to work in Canada throughout employment
Intact (intactfc.com) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Intact (intactfc.com) and has not been reviewed or approved by Intact (intactfc.com).
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Fair & Transparent Compensation — Pay is often framed as competitive for core roles like tech, underwriting, and claims, with base pay and total compensation commonly positioned above typical sector benchmarks. Salary ranges and bonus targets are frequently presented as explicit components of the package, which supports clarity on what compensation is intended to include.
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Retirement Support — Retirement offerings stand out through RRSP matching and pension options that emphasize long-term security. A defined benefit pension option is also described, which is often treated as a differentiator versus many large employers.
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Healthcare Strength — Health coverage is described as comprehensive across medical, dental, vision, and prescriptions, with additional support such as EAP services and access to virtual care. Wellness accounts and reimbursements are also included, adding breadth beyond core insurance coverage.
Intact (intactfc.com) Insights
What We Do
We are here to help people, businesses and society prosper in good times and be resilient in bad times. This is our purpose and the foundation of our company – it drives everything we do and gives meaning to our work. - Nous sommes là pour aider les gens, les entreprises et la société à aller de l'avant dans les bons moments et à être résilients dans les moments difficiles. C'est notre raison d'être et l'essence même de notre entreprise
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