Our vibrant contact centre is based in the hub of RAC in West Perth. Your role as a Customer Service / Claims Specialist is to provide outstanding service to our members during their time of need. We are looking for people to commence training on Monday 9th November 2026.
Location: West Perth offices & work from home 50% of the time
Working hours: 37.5 hours per week
Shifts: Seven day roster – between the hours of 7.00am - 8.30pm Mon-Fri and 8.30am-5.00pm Sat-Sun
Flexibility: Option to move to a compressed 9-day fortnight after probation (6months). A compressed 9-day fortnight allows you to work your 75hours per fortnight over 9 days instead of 10!
Training: You’ll be set up for success with 8 weeks of in-depth structured training Mon-Fri, and then move into a rotational shift pattern
Team: Working for an Insurance market leader you will be working with collaborative, supportive and likeminded individuals, with leaders who focus on your career development.
The role:
- Delivering an exceptional service to members, third parties and service providers on claim lodgements and enquiries via multiple channels
- Determining policy coverage and setting clear expectations for members
- Provide empathy to members in difficult and vulnerable situations
- Receive inbound claims calls while using multiple computer systems simultaneously
- Process data and complete various admin tasks
- Contribute to business improvements via our continuous improvement and innovation channels
About you:
- Previous experience in a customer service role and a genuine passion for helping people
- Excellent communication skills
- Strong attention to detail
- Ability to display empathy and resilience during difficult conversations
- Strong computer literacy and ability to use many applications at once whilst having conversations
- Embrace and participate positively in change
- Commitment to putting members at the centre of everything you do
- Must be able to work across a seven-day roster. Monday to Friday 7:00am – 8:30pm and Saturday and Sunday 8:30am – 5:00pm
What we can offer you:
- A workplace culture where our people feel valued, respected and empowered
- Work in flexible ways that meet work/life commitments and support wellbeing
- Be part of a purpose led organisation that gives back to the WA community
- An environment that values ongoing career development
- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
- Opportunities for community engagement and corporate volunteering
#BetterJourneysRAC
Skills Required
- Previous customer service experience
- Excellent communication skills
- Strong attention to detail
- Ability to demonstrate empathy and resilience during difficult conversations
- Strong computer literacy and ability to use multiple applications simultaneously
- Ability to embrace and participate positively in change
- Commitment to member-focused service
- Availability to work across a seven-day roster
What We Do
At RAC we offer career opportunities that will allow you to give back and make a difference to our members and the WA community. We pride ourselves on employing the highest calibre of people to meet our member’s needs. RAC promotes healthy living and aims to protect health and safety of employees, members and visitors. RAC has been a part of the West Australian community since 1905. We are unique organisation, built by members for members. From our origins as a motoring club, we have grown to a diverse organisation of over 1,400 employees serving more than 1 million members with a range of products and services. RAC’s difference is that we are a membership organisation, which means we don't have shareholders and we reinvest our profits for the better of our members and the WA community. House rules: We really enjoy receiving your feedback, comments and experiences and enjoy getting the most out of our LinkedIn community. With this in mind, we ask that you stick to the following guidelines: • Please be polite to other RAC LinkedIn users and treat each other as you would like to be treated. • Please don’t give out any personal information. • We cannot allow any inappropriate or offensive language. • Advertising, spam, selling and links to external shopping sites are not allowed here and will be removed. • If you want to post a link to another site to illustrate your point, please do not link to sites that require registration in order to view, or any site that prompts an automatic download as these comments will be removed. • Page admins and the RAC LinkedIn community must be able to easily understand your message. For this reason we can't allow messages which are written in code or a language which isn’t English. • We reserve the right to de-tag RAC from any posts or photos that we deem inappropriate. • Please note that repeat offenders may be reported and will be blocked from the LinkedIn page
