Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by 1) providing the best services for homebuyers, 2) led by advantaged underwriting in insurance, 3) to protect the whole home.
As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.
In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.
Job Title: Claims Approval Supervisor
Location: United States
Workplace Type: Remote
Job Summary
American Home Protect, a Porch Group company, is transforming the $320 billion home services industry by delivering a seamless experience across the homeownership journey. We're driven by innovation, guided by values, and proud of our “No Jerks, No Egos” culture. As a part of the Porch family, American Home Protect is expanding—and we want you to grow with us.
We’re seeking an experienced Claims Approval Supervisor to lead a dynamic team responsible for the accurate, timely, and compliant processing of claims. This leadership role requires strong operational oversight, team development, and a dedication to continuous improvement and customer satisfaction. You'll play a critical role in delivering our promise to homeowners while maintaining high regulatory and quality standards.
What You Will Do as a Claims Approval Supervisor
Supervise and manage daily workflow for the claims analysis team.
Ensure accurate claims fulfillment, policy adherence, and service excellence.
Coach and support team members through complex claim negotiations and escalations.
Monitor dashboards and backflow to ensure efficiency and responsiveness.
Deliver daily metrics, end-of-month reports, and maintain coverage across claim queues.
Provide backup support via phone or claims processing when needed.
Develop, coach, and train staff to meet performance and customer service standards.
Implement new procedures and initiatives in alignment with leadership direction.
Enforce attendance, performance, and compliance policies with corrective action where necessary.
Foster a collaborative and professional team environment in alignment with Porch’s core values—especially “Together We Win” and “Be Ambitious.”
What You Will Bring as a Claims Approval Supervisor
3–5 years of experience in claims processing or analysis, ideally in the home warranty or insurance industry.
5+ years of supervisory experience with proven ability to coach, develop, and motivate teams.
Strong understanding of policy coverage, claims procedures, and regulatory requirements.
High-level problem-solving and critical-thinking skills.
Excellent verbal and written communication abilities.
Strong attention to detail with a passion for quality assurance.
Comfortable working in a fast-paced, metrics-driven environment.
The application window for this position is anticipated to close in 2 weeks (10 business days) from 08/07/2025 Please know this may change based on business and interviewing needs.
At this time, Porch Group does not consider applicants from the following states for remote positions: Alaska, Arkansas, Delaware, Hawaii, Iowa, Maine, Mississippi, Montana, New Hampshire, and West Virginia.
What You Will Get as A Porch Group Team Member
Pay Range* $52,500 - $70,000 Annually
Please know your actual pay at Porch will reflect a number of factors among which are your work experience and skillsets, job-related knowledge, alignment with market and our Porch employees, as well as your geographic location. Additionally, you will be eligible to receive long-term incentive awards, subject to program guidelines and approvals.
Our benefits package will provide you with comprehensive coverage for your health, financial wellness and wellbeing.
Our benefits package will provide you with comprehensive coverage for your health, life, and financial wellbeing.
Our traditional healthcare benefits include three (3) Medical plan options, two (2) Dental plan options, and a Vision plan from which to choose.
Critical Illness, Hospital Indemnity and Accident plans are offered on a voluntary basis.
We offer pre-tax savings options including a partially employer funded Health Savings Account and employee Flexible Savings Accounts including healthcare, dependent care, and transportation savings options.
We provide company paid Basic Life and AD&D, Short and Long-Term Disability benefits. We also offer Voluntary Life and AD&D plans.
Both traditional and Roth 401(k) plans are available with a discretionary employer match.
Supportlinc is part of our employer paid wellbeing program and provides employees and their families access to on demand guided meditation and mindfulness exercises, mental health coaching, clinical care and online access to confidential resources including will preparation.
LifeBalance is a free resource to employees and their families for year-round discounts on things like gym memberships, travel, appliances, movies, pet insurance and more.
Our wellness programs include flexible paid vacation, company-paid holidays of typically nine per year, paid sick time, paid parental leave, identity theft program, travel assistance, and fitness and other discounts programs.
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What’s next?
Submit your application and our Porch Group Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!
Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.
Porch is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.
Porch Group is an E-Verify employer. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.
What We Do
Seattle-based Porch, the vertical software platform for the home, provides software and services to more than 28,500 home services companies such as home inspectors, moving companies, real estate agencies, utility companies, and warranty companies. Through these relationships and its multiple brands, Porch provides a moving concierge service to homebuyers, helping them save time and make better decisions on critical services, including insurance, moving, security, TV/internet, home repair and improvement, and more. To learn more about Porch, visit porchgroup.com.
