Claims Analyst

What it’s like to be a Northbridge Claims Analyst

The Claims Analyst is responsible for developing, maintaining, and implementing initiatives that support Claims objectives and corporate goals. This includes maintaining relationships with business stakeholders to conduct process analyses, needs assessments, and gather requirements to align information technology solutions with business initiatives on various projects. The role is also responsible for developing, coordinating, and delivering all systems training to new and existing staff, including any updates and improvements.

We want your talent

If you are great at:

• Ensure alignment of claims service initiatives with overall Northbridge customer strategies to identify trends and remediate service gaps.

• Research, evaluate and recommend operational procedures and best practices to optimize processes and workflow efficiencies to enhance processes, business, and system requirements.

• Assist with developing, producing, and maintaining systems procedures, process maps, reports and documentation as required.

• Compile and organize various scheduled and ad-hoc reports in an accurate and timely manner.

• Compile, organize and analyze data for periodic filing.

• Investigate data inconsistencies and recommend improvements to reduce error ratios.

• Coordinate, execute, and assist with system testing as required.

• Support and maintain claims systems training for new and existing staff.

• Work collaboratively with other departments, vendors, and/or Claims leadership on special projects as required.

You have: 

• Post-secondary education in a related field (i.e. Business Administration) or equivalent combination of education and experience.

• Minimum 1-3 years of Property and Casualty experience preferably with multi-line claims handling expertise.

• Strong working knowledge of: Internal business operations, operational procedures, workflow, and processing functions.Insurance trends, developments, current standards, philosophies, and federal and provincial/local laws and regulations.Information systems and software in assigned Business area (i.e. Navigator, NavDocs, CPLUS, Claims Desk, Oasis, TED, Wave, CLIPS, Northbridge Online).

• Completion of or actively working towards the CIP/FCIP designation preferred.

We really mean it when we say we put you first. Here are a few ways how:

• Hybrid work! you get to work from the office and at home 50/50, allowing you to manage both worlds with the ease and flexibility you need.

• We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more!

• We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.

• We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, Leadership training and mentoring programs.

• NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days.

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Who we are:

We’re Northbridge Financial. We’re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Northbridge.

At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.