The Role
Researches and resolves warranty, freight, chargeback, invoice, and account reconciliation claims. Coordinates with dealers, carriers, warehouses, sales, credit, and quality control to determine resolutions, process claims, schedule returns, and address shipment-impacting issues. Maintains business relationships, communicates claim status, and ensures timely, accurate processing.
Summary Generated by Built In
Overview:
The Claims Analyst partners with internal colleagues, external customers, vendors, and other parties to address and resolve account reconciliation issues
Responsibilities:
- Establish and maintain positive business relationships both internally and externally to promote company goals
- Research claims to determine appropriate action for claim resolution based on warranty, inspection report, lab results, input from dealer, etc.
- Research chargebacks and disputed invoices resulting in an appropriate resolution
- Assist the Credit Department in resolving issues that could potentially prohibit the shipment of orders
- Process all claims with attention given to each request in a timely manner
- Serve as a liaison for dealers and sales force for determining a resolution and following up on pending claims
- Work with Quality Control on defect resolution
- Schedule return authorizations with dealer, carrier, or warehouses
- Correspond with carrier and dealers regarding damaged or lost freight claims
Qualifications:
- 3-5 years of carpet claims experience preferred
- Knowledge of the carpet manufacturing process preferred
- High school diploma or GED equivalency
- Knowledge of Customer Service functions as it pertains to claim resolution
- Proficient and accuracy with computers, AS400 system, Word, and Excel
- Detail-oriented, strong organizational skills, and time management skills
- Ability to work under minimal supervision
- Strong verbal and written communication skills
Skills Required
- High school diploma or GED equivalency
- Knowledge of customer service functions related to claim resolution
- Proficiency and accuracy with computers, AS400, Microsoft Word, and Microsoft Excel
- Detail-oriented with strong organizational and time management skills
- Ability to work under minimal supervision
- Strong verbal and written communication skills
- 3-5 years of carpet claims experience
- Knowledge of the carpet manufacturing process
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Engineered Floors, LLC is a leading privately held flooring manufacturer based in Dalton, Georgia. Founded in 2009, the company specializes in the production of high-quality residential and commercial flooring solutions, including carpet and hard surfaces like luxury vinyl tile (LVT). They are recognized for their innovative manufacturing processes and a commitment to delivering stylish, durable products while supporting their customers and community.
