Claims Administrator

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship.  We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together.  Come be a part of this journey with us as we champion lives!

The Claims Administrator is responsible for contributing to the overall success of OneAmerica Financial objectives by helping our customers maintain a sense of security and their well-being by effectively providing timely and accurate administrative support to the OneAmerica Financial Claims teams.

May effectively train and mentor less experienced Claim Administrators, perform audits, assist with escalations and perform project work as needed

Primary duties may include, but are not limited to:

• Contribute toward business objectives and performance standards by accurately and timely requesting, verifying, and collecting claim requirements via phone and/or in writing.
• Consistently adhere to the documented workflow guidelines and established procedures and demonstrate high quality work by meeting or exceeding quality standards.
• Accurate claim data entry for group and individual lines of business. This may include, but is not limited to annuity, disability, life insurance, and life waiver of premium utilizing multiple administrative and claim systems.
• Deliver differentiated levels of service, including consistency, ownership, responsiveness, and empathy, consistently across all businesses and customer groups. 
• Document claim files, systems, and all communication in an approved format in a clear, prompt, consistent and professional manner to ensure claims are processed in compliance with legal and statutory requirements as well as customer agreements.
• Depending on the line of business, may require correspondence with agents, beneficiaries, brokers, claimants, physicians, policyholders and third-party administrators verbally and in writing. Correspondence must adhere to required levels of confidentiality.
• Maintain a level of participation and commitment to individual, team and results by retaining responsibility for optional outcomes and assisting management in activities/projects that support team objectives.
• Demonstrates Empowerment with Accountability (EWA) and support of the OneAmerica Ways by adapting to changes in workflow and systems and identifying opportunities for efficiency and innovation in process.
• Takes appropriate actions to achieve objectives and independently adjust and assist fellow associates in response to shifting priorities and rapid change.
• Depending on the line of business, may require training, mentoring and auditing of other admin, assisting with escalations, and project work as needed.

Work Requirements

• Bachelors Degree and/or 1 year working in a fast-paced office environment preferred.
  • High School Diploma required, or any combination of education and experience which would provide an equivalent background required.
• Working knowledge of Microsoft Word and Outlook.
• Desired minimum of 1 year work experience preferred.
• Knowledge of insurance administration terms and processes is a plus.

Salary Band: 2B

#LI-SC1

This selected candidate will be expected to work hybrid in Indianapolis, IN or Portland, ME. The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team building and collaboration.

We offer a comprehensive total rewards package designed to support you both at work and at home. Full‑time and part‑time associates working 30 or more hours per week are generally eligible for benefits, including but not limited to:

• Medical & prescription, dental, vision insurance
• Health Savings Account & Flexible Spending Accounts
• Paid Time Off
• 10 weeks 100% paid parental leave (after completing 12 months of employment)
• 401(k) Plan with company match
• Pension Plan
• Company paid life & disability insurance
• Wellness Program & Company paid employee assistance program
• Clinic access subject to location* (*Indianapolis, Charlotte, Cincinnati)

If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York.

Selected employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. 

Disclaimer:  American United Life Insurance Company (“OneAmerica Financial”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, or any other legally recognized protected basis under federal, state, or local law.

For all positions:

Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.

To learn more about our products, services, and the companies of OneAmerica Financial, visit oneamerica.com/companies.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.