Claims Administrator - temporary opportunity

We build financial products that accelerate the economic freedom for people who move across borders. We started with car insurance — insuring over a million drivers — and we’re scaling beyond. Tens of millions of people move countries each year, facing overlooked financial challenges. Our future is in building financial products around their needs to positively impact their lives.

We’re really proud of the culture we’ve created. We push for progress every day, because we know that we’ll only hit big milestones by taking lots of smaller steps. We’re always open to helping our team mates, sharing our ideas, experience and knowledge to solve problems together. We take risks, think creatively and experiment relentlessly to meet our customer’s needs, and never pass blame when things go wrong. We encourage people at all levels to take ownership of their work, and to be bold in challenging how we do things. Everyone has a voice and the opportunity to make an impact.
And autonomy and ownership are only possible with clear direction. That’s why we collaborate to do in-depth planning twice a year, and make sure we leave with clear goals and objectives that flow from top to bottom. To make sure we’re as aligned as possible across functions, most of our work rolls up into three tribes; Acquisition, Retention & Claims. Each tribe has multiple teams embedded in it, working cross-functionally to do great work.
We’re so excited for all of the challenges up ahead, and we need more people to help us tackle them! If life at Marshmallow sounds like it could be for you, explore our Culture Handbook to find out more.

This is a temporary opportunity and we are looking for people who are immediately available and can commit to a 40hr working week.

We’re looking for a detail-oriented Claims Administrator to support our claims operations team. In this role, you’ll be responsible for ensuring the smooth running of day-to-day administrative tasks related to the credit hire process, including data transfer, data compilation and renaming, and assisting the team with various ad-hoc administrative duties.

Your accuracy and attention to detail will be key as you work to maintain up-to-date records and support the team in meeting deadlines and service level agreements. Collaboration is encouraged, and you’ll be part of a supportive team working to continually improve processes.

• Data Transfer: Accurately input and transfer data from spreadsheets into our CMS system.

• Data Compilation & Renaming: Organise and rename data using a bespoke system, ensuring consistency and accuracy.

• Ad Hoc Administrative Support: Provide additional administrative support as needed to assist the team.

• Add Payments: Following receipt of BDX requests add payments to our CMS system.

• Previous Administrative Experience: Proven experience in an administrative or data entry role (working with data and spreadsheets).

• Attention to Detail: Exceptional accuracy and attention to detail in managing data.

• Team Player: Ability to work collaboratively within a team while also being able to use your own initiative.

• Positive Attitude: A proactive and positive approach to problem-solving and task management.

• Adaptability: Comfortable performing various ad hoc duties and assisting with additional administrative tasks as required.

• A one-way online interview and task (30 minutes)

• A technical & culture interview with one of our Team leads (30 minutes)

We’ll let you know if you’re invited to an interview or not. But, as a small team with a lot of applications to consider, we can’t give individual feedback on each application.

At Marshmallow, we want to hire people from all walks of life with the passion and skills needed to help us achieve our company mission. To do that, we're committed to hiring without judgement, prejudice or bias.

We encourage everyone to apply for our open roles. Gender identity, race, ethnicity, sexual orientation, age or background does not affect how we process job applications.

We're working hard to build an inclusive culture that empowers our people to do their best work, have fun and feel that they belong.

We take privacy seriously here at Marshmallow. Our Recruitment privacy notice explains how we process and handle your personal data. To find out more please view it here.