Claims Administrator (2 Years Contract)

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

To provide administrative support to Claims team.

Job Description:

• Register claims within timelines established, ensuring all data are entered accurately.
• Manage claims mailbox for incoming submissions.
• Oversee incoming and outgoing correspondences, including sorting, scanning, mailing and arranging for courier services. Ensure a log of all outgoing documents is maintained.
• Contact Financial Consultant and customers for claim cheque collection.
• Follow up on Grant and Court Order to facilitate claims payment.
• Generate letters for claims with instalment payments due.
• Making phone calls to clinics/hospitals for validation and follow up with medical institution for information/documents and on any outstanding requirements required for claims processing.
• Provide administrative support in retrieval and return of original documents to customers.
• Support the team in administrative and operational duties and ad-hoc duties as assigned.

Competencies & Personal Traits

• Customer-centric
• Self-motivated and independent with the ability to perform tasks effectively and accurately
• Team player
• Able to handle large volume of applications

Working Experience

• Passed English and Mathematics with good credit
• Good communication and interpersonal skills
• Proficient in MS Office – Word, PowerPoint, Excel, Outlook

Education

• Minimum GCE “A” levels or Diploma holder

Language

• English

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.