Claims Admin Specialist

HomeServe USA, a Brookfield Infrastructure Group portfolio company, is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to Work the last ten years. What does HomeServe do and what makes it so great? Well, we’re glad you asked! 

We put people at the heart of everything we do. That’s priority number one for all of us. For the nearly 5 million customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,300 municipal and utility partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met. And for the more than 1,500 people working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers. 

No matter your role at HomeServe, you’re part of a growing team that’s working to make home repairs and improvements easy.  

Position Overview: 

The Claims Administration Specialist will be responsible for customer claims for reimbursement and invoice processing. This position will also be responsible for communicating and coordinating with customers, contractors, and the finance department regarding invoices and payments. 

Responsibilities: 

• Support HSUSA contractors with all things related to customer reimbursements and invoice processing 

• Receive, process, audit/review, and approve/deny job costs and invoices prior to AP payment 

• Accurately document conversations, agreements, and actions taken with customers and contractors regarding job costs and tasks 

• Work with customers and contractors on how to submit invoices and documentation for efficient payment 

• Work with customers and contractors to resolve AR past due/balance issues 

• Proactively communicate with customers to advise of claim status to meet KPI’s 

• Build excellent customer and contractor relationships during every interaction 

• Work with AP department on customer and contractor payments  

• Assist with keeping Oracle/IMPACT profiles in sync 

• Provide assistance to research payments to customer or contractor as needed 

• Assist with any customer or contractor facing issues  

• Assist Supervisor with reports, investigations and payment reconciliations 

• Assist with process improvement as necessary 

• Ad hoc projects and reporting as needed 

• Manage and audit customer and contractor processes in all payment related activity 

• Assist ANM with issues related to contractor payments and coordination 

• Provide general assistance as needed 

 

Essential Functions: 

Essential Job Function 

% of Time on Function 

Reviewing, validating, & processing customer reimbursements 

60% 

Calling contractors or customers to collect additional documents, pictures, invoices etc. are provided in order to validate reimbursement. 

30% 

Working cross-departmentally to address all customer payment related escalations and reissues. 

10% 

Total  

100% 

 

Job Requirements: 

• 3 – 5 years of estimating or job costing experience 

• Broad knowledge of home repair methods with 3 – 5 years plumbing, HVAC, and/or electrical trades experience 

• High School diploma or equivalent  

• Proficient with computer applications including Word, Excel, and Outlook  

• Excellent data entry skills with attention to detail 

• Exceptional organizational, time management, and independent problem-solving skills with the ability to work in a team environment 

• Self-driven and demonstrates the ability to thrive in a fast-paced environment while managing multiple priorities and tasks 

• Excellent written and verbal communication skills 

• Solution-oriented 

• Strong customer service track record 

 

In return, we offer: 

• Competitive compensation
• Career development and advancement opportunities
• Casual attire throughout the week
• Friendly, open and team oriented work atmosphere
• Excellent benefits including generous medical, vision, dental and life & disability insurance
• 401(k) plan with a company match
• Eligibility to enroll in up to two HomeServe coverage plans paid for by the company

Minimum Physical Requirements:   

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone.  The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low. 

This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.   

HomeServe USA is an equal opportunity employer. 

 

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.