Claims Account Relationship Manager

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Claims Account Relationship Manager to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. 

How you'll make an impact

• To manage the claims relationship on an assigned portfolio of multi-line, multinational accounts aligned to the Client Engagement distribution team
• Be an active team member in the acquisition of new business and to support the Client Directors with the servicing needs of AIG’s most strategic clients with regards to claims handling requirements.
• Help to ensure that AIG are seen as the most valued insurer in the major client space.
• Deliver claims capabilities and services to all assigned clients to assist in the retention of existing business
• Work with client directors on new and cross sell opportunities to designated clients and development clients and coordinate the claims process
• Maintain a close relationship with Claims Department, representing claims in all external client / broker meetings and feeding back client and broker needs, changes, and requirements
• Work closely with Marketing, Distribution and Profit Centre functions to understand their plans and priorities. Ensure that claims servicing and client related activities are aligned to and integrated within the overall sales strategies
• Collaborate closely with all other key internal functions, including underwriting, overseas territories, Reinsurance office, marketing, communications, and profit centres to align claims relationships with broader business objectives and to integrate claims within company strategies
• Manage expectations and monitor customer’s satisfaction identifying trends and providing feedback to the Claims Management team and Client Engagement team
• Facilitate resolution of claims issues across all lines of business in a timely manner
• Creating and distributing claims bulletins/protocols across relevant countries and claims teams for designated clients
• Communicate both internally and externally significant claim trends, initiatives, organisation and structural changes and industry, regulatory and legal developments
• Assist in the development and execution of claims education and information events tailored to brokers and customers and internal business partners
• Maintain Salesforce for accounts within designated portfolio
• Manage designated projects

What you'll need to succeed

• Broad claims experience with focus in the multinational risk managed space would be desirable
• Good relationship and stakeholder management attributes
• Good decision making and mediation skills and the ability to compromise in the right way
• Presentation and communication skills to promote the claims service to multiple audiences
• A self-starter with excellent organizational and problem-solving skills and willingness to embrace and champion new ideas
• Ability to work on own initiative and manage multiple priorities across multiple stakeholders
• To take responsibility for own personal development in line with agreed annual performance objectives
• To be willing to support colleagues and team members and devoting time to impart expertise
• Knowledge and experience of developing technology solutions, both in house and commercially available “off the shelf” solutions

Ready to take your career to the next level? We would love to hear from you.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

SM - Sales & Marketing

AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd