The Role
Assist in analyzing operational procedures, provide support and training on claim systems, manage reimbursement checks, and maintain internal relationships.
Summary Generated by Built In
🚀 We’re Hiring: Claim System Data Support Ops Analyst (Onsite – Illinois)
Ready to jumpstart your career in operations and data support? Join our team and play a vital role behind the scenes of our Claims Department!
You’ll provide hands-on operational support that keeps systems running smoothly, partners connected, and clients fully supported. From managing critical data to collaborating with internal teams, your work will directly impact efficiency and service quality every day.
✨ Why You’ll Love This Role:
- Be at the heart of claims operations
- Gain valuable experience in data and system support
- Work closely with cross-functional teams
- Grow your skills in a fast-paced, professional environment
📍 Location Requirement: This is an onsite role based in Illinois.
If you’re detail-driven, proactive, and ready to make an impact—this opportunity is for you!
- Assists and participates in the analysis of internal operational procedural changes/workflows and requirements. Determines business impact and recommends and/or initiates appropriate action.
- Assists and participates in the research, writing, publishing and maintenance of operating procedures and user manuals.
- Provides guidance and/or training to Claim Offices on existing claim systems and procedures.
- Provides assistance to various BSI and Kemper Departments identifying, researching and correction of indicative and financial data errors.
- Responsible for monitoring and handling appropriately various reports; i.e NY Surcharge, IRS, DASD Exception, 180 Day Stale Date, SPCP etc. within a specified period of time.
- Processes various vendor invoices via bulk pay file procedures.
- Provides assistance to the Printing Facilities in relation to damaged checks, checks requiring additional or corrective mailing information/instructions.
- Receives reimbursement checks to be applied to claim files and or miscellaneous checks for subpoena/copy/witness fees. Maintains applicable log books as well as adheres to established guidelines of applying reimbursements to claim files and/or mailing of reimbursement/miscellaneous checks to appropriate lockbox.
- Ensures manual payments for Law Invoices for various laws firms utilized by Kemper Insurance are applied to the claim files in a timely manner.
- Provides assistance on various projects that are assigned to Claim Operations for handling to completion.
- Provides back up coverage when required and/or requested on one or more responsibilities within the Department.
- Develops and maintains a favorable working relationship with internal and external customers.
- Keeps abreast of internal claim system changes and developments that impact the Claim Systems/Operations area.
- May serve as DRP back up for Teleplus.
- Education equivalent to graduation from High School, supplemented by courses in Word Processing, spreadsheet creation or the equivalent in work related experience.
- One or more years experience in BSI Claim Systems/Operations or the equivalent, demonstrating a good knowledge of claim systems and field operations.
- Demonstrates effective customer relations skills.
- Demonstrates sound analytical skills.
- Demonstrates effective and diplomatic oral and written communication skills.
- Demonstrates ability to work accurately with attention to detail and customer expectations.
- Demonstrates a comprehensive knowledge of claim system functions and the relationship of client information to accurate claim processing and reporting.
- NA
#LI-ET1
About UsWhy Crawford?Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.
At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.
We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.
When you accept a job with Crawford, you become a part of the One Crawford family.
Our total compensation plans provide each of our employees with far more than just a great salary
- Pay and incentive plans that recognize performance excellence
- Benefit programs that empower financial, physical, and mental wellness
- Training programs that promote continuous learning and career progression while enhancing job performance
- Sustainability programs that give back to the communities in which we live and work
- A culture of respect, collaboration, entrepreneurial spirit and inclusion
Skills Required
- Education equivalent to graduation from High School
- One or more years experience in BSI Claim Systems/Operations
- Effective customer relations skills
- Sound analytical skills
- Effective written communication skills
- Attention to detail
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The Company
What We Do
Based in Atlanta, GA Crawford & Company(R) (www.crawco.com) is the world's largest publicly listed independent provider of claims management and outsourcing solutions to carriers, brokers and corporates, with an expansive global network serving clients in more than 70 countries. The company’s shares are traded on the NYSE under the symbols CRD-A and CRD-B.
