Claim Processor

The Claim Processor role provides service to customers once claims are initiated within the Maersk environment. Activities may include the following (but are not limited to):

• Initial claim intake and customer contact

• Fact gathering and documentation of loss details

• Case and claim file setup within internal systems (e.g., CarrierClaims, EDP)

• Claim status updates and customer communication

• Coordination with internal stakeholders and external partners (e.g., delivery vendors, sub-haulers)

• Call queue and inquiry management

• Support other departments' claims functions as needed.

• This role primarily supports claims operations by performing skilled technical, administrative, and operational tasks.

• Focus on ensuring claims are accurately documented, properly set up, and progressed in accordance with defined service levels and standard operating procedures.

• The work supports Claim Handlers and Adjusters by enabling efficient claim resolution and maintaining data integrity across systems.

Jobs may range from entry-level professionals performing structured claim intake activities to experienced contributors capable of managing higher volumes, supporting customer inquiries, and ensuring adherence to timelines and internal processes.

Individuals work independently within established guidelines, apply standard processes, and may make limited adjustments to address routine operational challenges. Work is typically structured, time-sensitive, and requires adherence to service level agreements related to customer contact, documentation, and file readiness.

A colleague at this level works on tasks of limited scope and complexity, exercising independent judgment within defined boundaries and under general supervision. The role requires the ability to manage multiple tasks, maintain accurate records, and communicate effectively with both internal and external stakeholders in a fast-paced environment. Colleagues have knowledge of standardized claim handling routines, systems, and documentation requirements. They are expected to follow established processes for claim intake, customer engagement, and file preparation, escalating non-routine issues, complex claim scenarios, or system-related concerns to more experienced colleagues or supervisors.

The job requires foundational knowledge of claims or customer service operations at the time of hiring, with skills developed through job-related training and on-the-job experience within the claims discipline.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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