City Operations Associate

Who we are 

At Picnic, we’re reinventing the way employees experience lunch at work. By partnering with top local restaurants and batching hundreds of orders, we make it easy for companies to offer high-quality, individually packed meals, without fees or tips. Our mission is to create a seamless, affordable, and joyful lunch experience that benefits both employees and employers.

About The Role

We're hiring a City Operations Associate to support Picnic's expansion. This is a dynamic and hands-on role ideal for someone early in their career who loves logistics and metrics. If you're ready to dive in and build the foundational skills for a career in supply chain and operations, this is your chance!

This position follows a Wednesday–Sunday schedule. Working on weekends is a core and non-negotiable part of the role — our operation runs at full speed on Saturdays and Sundays, and we need someone who's ready to show up and own it. Monday is your day off.

What you'll do

This role is where the rubber meets the road. You won't just be watching; you'll be actively maintaining the systems that power our operation, giving you a crash course in high-growth logistics.

• Be the Data Dynamo: You'll be the guardian of our operational data, ensuring it's clean, accurate, and actionable. This means you'll learn the crucial link between data integrity and real-world delivery success.
• Master Quality Assurance: Sharpen your eye for detail by running essential quality checks and data audits. You'll proactively spot issues and keep our operations sharp, learning best practices in operational efficiency.
• Solve Real-World Roadblocks: Step up as the go-to problem solver for complex, process-driven requests. You'll manage critical tasks—from payment processing issues to necessary regulatory applications (alcohol, tobacco, health permits)—directly enabling our core Operations team to focus on daily execution.
• System Trainer & Supporter: Empower your colleagues by becoming an expert on our internal systems and tools. You'll train new users and provide professional, friendly support via phone and email, developing crucial communication and leadership skills.
• Embrace the Start-up Hustle: No two days will be the same! You'll jump in on diverse Business Operations projects whenever needed, giving you exposure to different facets of a fast-growing tech company and letting you discover where your next career move could be.

What we're looking for

You don't need years of experience; we're looking for raw potential, a passion for getting things done, and a mindset ready to learn and grow!

• Drive real impact: Be part of building the operational engine behind a fast-growing startup that’s redefining how work gets done.
• Own your city: Take full ownership of your city’s performance and see the direct results of your ideas and execution every single day.
• Work with purpose: Join a mission-driven team focused on making the workplace experience better for thousands of people.
• Grow with us: At Picnic, there’s room to grow—personally and professionally—as we scale and take on new challenges together.
• Education: A relevant degree or college diploma (e.g., Business, Logistics, Operations, or a similar field) is a plus, but we value demonstrated critical thinking and a high aptitude for learning above all else!

Why join us 

• Drive real impact: Be part of building the operational engine behind a fast-growing startup that’s redefining how work gets done.
• Own your city: Take full ownership of your city’s performance and see the direct results of your ideas and execution every single day.
• Work with purpose: Join a mission-driven team focused on making the workplace experience better for thousands of people.
• Grow with us: At Picnic, there’s room to grow—personally and professionally—as we scale and take on new challenges together.

What else you need to know 

This role is based in our Bogotá office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week. 

Ready to join us as we serve those who serve others? 

#LI-Onsite