City Manager

• Provide leadership and oversight for all functional teams within the city.
  
• Ensure seamless coordination across departments to achieve operational efficiency.
  
• Translate company strategy into executable city-level plans.
  
• Monitor daily operations and resolve cross-functional challenges.
  
• Act as the company’s representative for city-level engagements and partnerships.
  

• Oversee city sales operations to drive lead generation
  
• Ensure adherence to approved acquisition processes, pricing models, and risk policies.
  
• Supervise evaluation teams to ensure accurate rider assessments, credit checks, and complete documentation.
  
• Monitor sales, credit, and portfolio performance metrics; implement corrective actions where required.
  
• Collaborate with risk and collections teams to minimise fraud exposure, delinquency, and losses.
  
• Review delinquency and recovery reports and implement effective recovery and portfolio optimisation strategies.
  

• Oversee station officers and recovery operations to maintain portfolio quality.
  
• Drive recovery efficiency, ethical enforcement practices, and loss minimisation in line with company policies and regulations.
  
• Supervise supply chain and asset deployment activities, including asset setup, tracking, and utilisation.
  
• Ensure proper asset condition monitoring, maintenance scheduling, and vendor coordination.
  
• Minimise asset downtime and operational disruptions across the city.
  

• Lead and coordinate city-level administrative and facility operations.
  
• Ensure accurate record-keeping, reporting, and operational documentation.
  
• Manage, coach, and develop team leads and staff across all functional areas.
  
• Conduct performance reviews, enforce discipline, and support employee engagement initiatives.
  
• Ensure adequate staffing levels and support onboarding of new hires.
  
• Promote compliance with company policies, ethical standards, and operational procedures across all teams.
  
• Enforce internal controls to prevent fraud, misuse of assets, and revenue leakage.
  

• Own city-level budgets and cost control initiatives.
  
• Monitor revenue, expenses, and profitability for the city.
  
• Track KPIs across teams under the city.
  
• Prepare and submit periodic performance and operational reports.
  

• Bachelor’s degree in Business Administration, Operations Management, Finance, or related field.
  

• Minimum of 6 years of progressive experience in operations management, preferably within mobility, leasing, logistics, or financial services.
  

• Proven experience managing multi-functional teams.
  

• Strong understanding of sales operations, credit risk, collections, and asset management.
  

Key Skills

• Strong leadership and people management skills
  

• Excellent operational and analytical capability
  

• Ability to manage risk and enforce compliance
  

• Strong stakeholder management and communication skills
  

• Problem-solving and decision-making ability
  

• High level of integrity and accountability
  

KPIs

• City revenue and portfolio growth
  

• Sales target achievement rate
  

• Portfolio at risk (PAR) and delinquency rate
  

• Recovery success rate
  

• Asset utilisation and downtime
  

• Operational cost efficiency
  

• Customer satisfaction scores
  

• Compliance and audit outcomes
  

• You would be part of a dynamic startup revolutionising the vehicle subscription and financial services industry for gig workers in Africa.
  
• You would be part of a dynamic environment where your ideas are heard and your contributions propel us forward.
  
• You would work alongside passionate, talented colleagues who share your commitment to excellence.
  
• You would witness firsthand the positive change your work brings to the lives of thousands of riders and drivers.
  
• Comprehensive benefits package, including a competitive salary, health insurance, and exciting growth opportunities.