At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on rideshare, we provide our customers with straightforward, no-strings-attached access to vehicle ownership. But we aren't just about vehicle ownership. We're also fast-tracking the transition to green mobility, leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.
- You want a hands-on role growing Splend's presence in Adelaide - including selling to and onboarding new customers, not just overseeing the numbers.
- You thrive leading a small, close-knit team.
- You thrive juggling multiple priorities at once, without losing sight of the details that keep a state running smoothly.
As City Manager, you'll run the day-to-day operations of Splend's Hub in Adelaide, and you'll be hands-on in driving new business yourself, not just managing a team that does. You will lead a small team including a Vehicle Logistics Specialist and a Product Expert. You'll manage the fleet, oversee the full customer journey (from onboarding through to exchanges and terminations), and keep vehicles moving and effectively utilised across the state. This role has a direct impact on the growth of our South Australian Hub, developing your team and creating an environment where they can do their best work.
What you'll be doing
- Manage and develop a team including a Product Expert and Vehicle Logistics Specialists. Leading monthly 1:1s, coaching and on-the-job mentoring
- Personally drive new customer acquisition - actively prospecting, pitching and converting new drivers to Splend, in addition to growing local revenue performance and data integrity for South Australia
- Overseeing the lifecycle of our customers including on boarding, car inspections, exchanges, and terminations
- Manage daily, weekly and monthly reporting of the state’s Operation. Including, commentary around key metrics, action items and strategic initiatives
- Manage vehicle deliveries and logistics across South Australia, ensuring damage is identified and appropriately charged
- Maintain and maximise fleet utilisation in line with national Fleet team standards, minimising vehicle time off road at repairers
- Manage escalations
What you'll bring to Splend
- Proven hands-on sales experience, with a track record of hitting or exceeding personal targets — this role requires you to sell, not just manage those who do
- Prior experience managing an operational team in a B2C retail environment
- Fleet management experience with a keen eye for data analytics
- Proven experience working in a fast-paced environment
- A working knowledge of the on-demand economy and specifically Uber (preferred)
- Experience in the rental car, fleet finance or fleet-related industry
💰 Bonus scheme: Opportunity to earn based on your performance
🎂 Day off for your Birthday!
🚘 Salary packaging with 15% employer contributions for Electric Vehicles
📖 Dedicated Learning & Development platform
💭 Employee Assistance Program
🎉 Socials: budget for team and company wide social initiatives
Intro with our Talent team to understand your background, aspirations, and answer your questions.
Interview with the hiring manager to discuss your experience and how it aligns with this role.
Where it applies, we’ll ask you to complete a practical case study.
Final interview to discuss Splend’s long-term vision and to check any remaining questions.
At Splend, we value diversity and inclusion and consider it key to our success. We’re dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward.
If this role sounds like you, but you're not quite sure if you meet every requirement, apply anyway. We're interested in the whole person - your attitude, your potential, and what you'd bring to the team - not just a checklist of credentials. We'd rather hear from you than have you talk yourself out of it.
When you apply, let us know if there are any reasonable adjustments we can make to accommodate you during the interview process.
Skills Required
- Proven hands-on sales experience with track record of hitting or exceeding targets
- Prior experience managing an operational team in a B2C retail environment
- Fleet management experience with strong data analytics capability
- Proven experience working in a fast-paced environment
- Working knowledge of the on-demand economy and specifically Uber
- Experience in the rental car, fleet finance or fleet-related industry
What We Do
Splend provides eco-friendly and affordable cars to on-demand drivers, so they can focus on earning an income. For over seven years, we’ve been helping drivers earn more, improve their ratings, and enjoy their jobs. How do we do that? By offering an unrivalled level of support for our customers. We’re more than a car supplier. We provide resources and a community for drivers wanting to be their best. From dedicated support to advanced training and rewards, we help our customers take control of their careers with our flexible plans. Splend was founded in Sydney in 2015. As on-demand driving became part of modern society, we expanded to nine cities across Australia, the Americas, and Europe, and grew our global team to over 150 employees. We’ve helped students, retirees, former refugees, and single parents find work they love, which fits their lifestyle. We take pride in everything our members and teams achieved so far, and we’re only just getting started.
