The Role
As City Manager, you will lead operations and business development for Lalamove in New York City, ensuring high service standards and managing partnerships.
Summary Generated by Built In
Currently, we are looking for a high-caliber individual to join as City Manager, New York. The incumbent will lead the team to scale Lalamove and drive growth to achieve the ultimate goal of making Lalamove the leading intra-city delivery platform in New York City.
What You Will Do:
- Operations Management: deploy and manage driver operations, customer service, sales operations and marketing activities based on Lalamove standards. Implement local and global initiatives and SOPs
- Partnership Management: execution of regional and local partnerships to ensure consistent business user base growth at city level
- Business Development: oversee the business development of the platform. Acquire users and grow the business. Develop and cultivate strategic partnerships with customers and other stakeholders. Work closely with marketing both online and offline, and actively take part in spearheading local strategy
- Operations performance: identify and enforce best practices. Ensure high service standards are maintained across all operational metrics
- Financial control: budget, forecast and align business needs with control of operating expenses
What We Seek:
- Execution driven to implement and maintain strong business operations locally
- Structured mindset to prioritize projects, initiatives, tasks and deployments in order to achieve operational excellence with a high level of efficiency
- Data-driven to drive the local performance with objectivity using data and possess the ability to manage budgets and P&L and costs.
- Integrity and leadership: to make the right decisions for the business, go the extra mile to grow user and driver bases locally and lead and motivate others
- Strong communicator: to be able to articulate ideas clearly and succinctly and use a structured approach with proven ability to create a framework which facilitates effective communication between departments
What You'll Need:
- Minimum Bachelor's Degree from a reputable university.
- More than 8 years management experience in a start-up environment or similar industry (O2O / eCommerce/ logistics)
- Strategic thinker, able to see the big picture and achieve goals by breaking down the process and making suggestions on how to improve the process necessary to drive the agreed strategy
- Must act independently by taking initiative in projects, offer strategies
- Proactive approach is essential to the success of this role
- Proven track-record in Management skills specific to US
- Exceptional communication and negotiation abilities with strong organizational skills and capacity to work under pressure
- Strong alignment to our company's core values of passion, grit, humility and execution
To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.
This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Established in December 2013, Lalamove was created to make on-demand and same-day delivery possible for everyone at the touch of a button. Today, Lalamove operates in over 20 markets across Asia, Latin America, and the United States connecting over 7 million customers with a pool of over 700,000 driver partners. Our driver partners operate a vast array of vehicles to suit each market including lorries, trucks, vans and cars for deliveries of almost anything of any size. Fleets of two-wheel vehicles are also available for courier services providing fast and low-cost delivery solutions. Through dedicated mobile and web apps, Lalamove seamlessly connects users and drivers around the world to move things that matter.
