Job Description:
The Citrix TAM is a strategic technical, customer- and partner-facing role responsible for transforming customer engagements from reactive support to proactive partnership. The TAM serves as the primary technical advisor, proactively driving adoption, aligning platform capabilities to business objectives, and customer outcomes for Citrix Solutions sold and delivered through Arrow Enterprise Computing Solutions (ECS) in represented markets. This role partners closely with Sales (AE/FSR) to deliver a unified customer experience that supports retention, expansion, and long-term account growth.
What You'll Be Doing
- Serve as the primary technical point of contact for Arrow ECS select end customers.
- Manage a portfolio of 10-15 customer accounts, tiered by complexity and strategic goals.
- Build trusted relationships with technical leaders, sales leadership, and presales solution architects.
- Proactively leads customer cadence calls (weekly, bi-weekly, monthly, or as needed) including quarterly strategic reviews.
- Drive ssolution adoption and usage aligned to assigned business goals.
- Develop and execute technical adoption plans to accelerate customer time-to-value.
- Identify and proactively resolve technical blockers and risks.
- Support partner enablement initiatives including workshops and technical briefings.
- Collaborate with Arrow and Citrix ATS, Sales Engineering, and Product teams.
- Build and/or lead Proof of Concept (POC) / Proof of Value (POV) process as needed.
- Host and coordinate with Citrix, Executive Briefings, for strategic customers to provide product roadmaps.
Lead structured agenda with customers, including:
- Product updates (“Top of Mind” insights)
- Environment changes and customer initiatives
- Open support ticket review and prioritization
- Upcoming projects and risks including renewal risks
- Citrix/Partner updates and escalations
- Track customer satisfaction
What We're Looking For
- 7+ years in technical roles such as Solutions Architect, Sales Engineer, or Technical Consultant
- Hands-on experience with Citrix technologies, or adjacent platforms
- Experience working with channel partners, internal sales and pre-sales teams, distributors, Enterprise customers, and Professional Services.
- Strong presentation and stakeholder communication skills
- Ability to operate effectively in global, matrixed environments
- Proactive, accountable, reliable, and an individual who is a driver to establish their own relationships within accounts
Work Arrangement:
For candidates in Colorado; Hybrid: Tuesday, Wednesday, Thursday required office days for Panorama Office site; Monday, Friday-work from home.
For candidates in other states; Fully Remote: Must be able to travel to an Arrow office location as requested by Arrow leadership.
What's In It For You
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package.
- Medical, Dental, Vision Insurance
- 401k, With Matching Contributions
- Short-Term/Long-Term Disability Insurance
- Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
- Paid Time Off (including sick, holiday, vacation, etc.)
- Tuition Reimbursement
- Growth Opportunities
- Discounted RTD Passes, with convenient office location off RTD Light Rail (Dry Creek Exit)
- On-site Café with Catering Option for Busy Lifestyles
- 24/7/365 On-site Gym and Lockers, Free for Use to All Employees!
- Bike Racks
- And more!
#LI-EK1
Annual Hiring Range/Hourly Rate:$138,900.00 - $170,000.00 OTE
Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.
Location:US-CO-Denver, Colorado (Panorama Arrow Building)Remote work employees may be required to be present at the closest designated Arrow office for work-related purposes, at the Company’s request and sole discretion.
Time Type:Full time
Job Category:SalesEEO Statement:
Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)
All Arrow job postings are for existing job vacancies. We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.
Skills Required
- 7+ years of experience in technical roles such as Solutions Architect, Sales Engineer, or Technical Consultant
- Hands-on experience with Citrix technologies or adjacent platforms
- Experience working with channel partners, internal sales and presales teams, distributors, enterprise customers, and professional services
- Strong presentation and stakeholder communication skills
- Ability to operate effectively in global, matrixed environments
- Proactive, accountable, reliable, and able to establish relationships within customer accounts
Arrow Electronics, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Arrow Electronics, Inc. and has not been reviewed or approved by Arrow Electronics, Inc..
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Affordable Benefits — Medical coverage includes multiple options with income-tiered employer contributions that substantially reduce costs for lower-wage employees (the base plan was heavily subsidized for earners under $55,000). These affordability measures, alongside EAP and telemedicine, help the overall package offset middling base pay in some roles.
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Parental & Family Support — New parents receive fully paid leave (six weeks at 100% pay in prior materials, with more recent reporting of up to 12 weeks fully paid for the delivering parent in the U.S.). Backup dependent care and related family supports are also provided.
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Leave & Time Off Breadth — Many salaried roles have unlimited PTO, while hourly staff receive competitive accrual-based PTO, with added flexibility from floating holidays and observance of MLK Day. These options indicate a broad time-off framework across employee groups.
Arrow Electronics, Inc. Insights
What We Do
A Fortune 500 company, ranked #133 in 2024, with over 22,000 employees worldwide, Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2023 sales of $33 billion, Arrow develops technology solutions that improve business and daily life. Arrow.com is the easiest place for innovators to create, make and manage technology.
Why Work With Us
Arrow is much more than products and services. We are a team of many backgrounds in a global ecosystem, working toward one common goal: to help customers create a better tomorrow, where innovation improves the quality of life and the benefits of technology are more accessible to all. Join us in building a better tomorrow for many!
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