Citi Security Investigative Services North America Head of Protective Security - Offices, Campuses and People
Responsibilities:
- This role will play a pivotal role in the daily operations of Citi by interacting with multiple businesses across the enterprise
- This role will leverage subject matter expertise, whether that is physical security and safety, crisis management, security technology, event security/logistics or vendor management
- Key leadership and strategic role within Citi Security & Investigative Services (CSIS) for a specific region.
- Direct all facets of physical security or a security program in a specified region.
- Ensure the appropriate utilization of critical security resources
- Direct Expense management, ensuring timeliness of payments, budget management, budget planning.
- Create strategies to ensure operational effectiveness of all security personnel.
- Provide the framework and direction of coaching and development initiatives for regional staff.
- Develop relationships with external organizations to share best practices and intelligence (to include financial institutions and specialized member-based organizations).
- Establish processes within the region to ensure compliance to all standards, policies, regulations and laws
- Manage contingent and contract staff at various Citi facilities, sites and branches
- Clearly and concisely brief management on ongoing major security matters and does so in a professional manner
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
- 15+ years of experience, including 8-10+ years' managerial experience
- Bachelor's Degree (US only)
- Managed teams of Security managers, security professionals and contingent staff
- Established effective relationships with senior business leaders and internal partners
- Managed complex security projects that have global consequences as well as criminal or regulatory implications
- Executed efficiently under tight time constraints
- Experience in promoting a culture of a strong security risk and control environment.
- Provided strategic recommendations in order to enhance security prevention, leveraging an in-depth understanding of current and potential security frameworks
- Experience in evaluating and recommending opportunities to optimize global security & safety defense strategy for facilities and sites
- Experience with identifying and implemented defense components to deter security breaches
- Anticipate threat trends and evaluated potential impacts on future business performance, while leveraging an in-depth understanding of industry knowledge and comparing relative industry preventative measures
- Promoted a culture of a strong risk management
- Recognizes, evaluates and communicates the importance of risk management activities from a broad view
- Performed critical resource evaluations of staff to raise operational effectiveness and efficiency
- Relevant experience in a private/public sector security environment
- Experience working in a corporate or financial services security team
- Domestic and International Travel
- Flexibility to work on call off hours/weekends
Education:
- Bachelors degree, potentially Masters degree and managerial experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Additional details for CSIS North America Head of Protective Security: Offices, Campuses and People. This strategic Director-level position is responsible for the overall management, coordination, and oversight of physical security and safety services for all Citi corporate offices, campuses, and personnel across North America. The role ensures a safe environment for employees and clients, protects company assets, and safeguards Citi's integrity, with a critical focus on protection against and response to workplace violence threats.
Key Responsibilities Include:
- Strategic Leadership & Management: Leading the Protective Security function for corporate sites and personnel, managing the security cycle from planning to operational oversight, and overseeing the Protective Security team.
- Policy, Standards & Compliance: Developing and enforcing protective security policies and standards, ensuring operations meet business and regulatory requirements, and conducting audits.
- Risk Management & Assessment: Reviewing and approving risk assessments for corporate locations and proactively assessing security situations to develop mitigation strategies.
- Incident Response & Crisis Management: Leading responses to security incidents, including workplace violence, managing emergencies, and developing robust incident response plans for corporate sites and personnel.
- Stakeholder Engagement & Partnership: Building relationships with internal stakeholders, law enforcement, intelligence agencies, and industry peers to ensure an integrated security posture.
- Operational Oversight & Technology: Managing security systems (e.g., access control, CCTV), budgets, and vendor relationships for protective security services.
Required Qualifications and Experience:
- A Bachelor's or Master's degree in Security Management, Criminal Justice, Risk Management, International Relations, or equivalent experience is preferred, with professional security certifications (e.g., CPP, PSP) being an advantage.
- Ideally, 15+ years of progressive security management experience, with at least 5 years in a strategic leadership role within corporate, regulatory, or law enforcement environments.
- Substantial expertise in physical security installations, technology, personnel security, managing security for large corporate campuses, crisis management, incident response, and workplace violence prevention.
- Strong leadership, analytical, problem-solving, communication, and interpersonal skills are essential.
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Job Family Group:
Corporate Services------------------------------------------------------
Job Family:
Security------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Primary Location:
Tampa Florida United States------------------------------------------------------
Primary Location Full Time Salary Range:
$170,000.00 - $300,000.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Anticipated Posting Close Date:
Feb 16, 2026------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Health coverage is presented as comprehensive, including free in-network preventive care, mental-health resources, and the Be Well Program. Materials also state new hires have access to health and insurance benefits from the outset.
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Retirement Support — The retirement plan offers a $1-for-$1 match up to 6% of eligible pay. New employees are eligible for the plan, with automatic enrollment after 90 days if they do not enroll themselves.
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Inclusive Benefits Coverage — Benefits highlight fertility treatment coverage, adoption/surrogacy reimbursement up to $30,000, and disability coverage. Coverage extends to spouses and domestic partners regardless of gender identity or sexuality, with gender-affirming care-related support noted.
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