Cisco Voice

Reposted One Month Ago
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Pune, Mahārāshtra, IND
In-Office
Mid level
Information Technology • Software • Business Intelligence • Consulting
The Role
Support and troubleshoot Cisco UCCE/UCCH contact center platforms and components (ICM, PG, CCMP, CVP, CUIC, CUCM, CUCX, IM & Presence). Manage incidents and changes, handle Cisco VoIP networks and Finesse issues, perform call-flow scripting and holiday requests, and work in 24x7 shift schedules.
Summary Generated by Built In
Company Description

Squircle IT Consulting Services is a leading IT solutions and services company established with a specific mission of providing comprehensive, top of the line solutions around ERP and BI. Since its inception in November, 2007, SQUIRCLE has emerged as a key player in ERP and BI space. SQUIRCLE brings together the best Technology and Domain expertise in PeopleSoft to offer a full spectrum of services ranging from Implementation, Business Consulting to Support.

Job Description

PASSPORT MANDATE:-
Skill: Cisco Voice – (10 Positions)
Experience: 3 to 7 years
Work Location: Pune
Notice Period: 30 – 45 Days MAX
Date: 07-Jan-17 (Saturday)
Time: 10:00 AM to 12:00 Noon

JD: 

Basic Understanding of Cisco UCCE and its components like ICM , PG, CCMP , basic scripting
Sound knowledge on Cisco VOIP networks
Basic troubleshooting experience on Cisco Finesse
Experience of Cisco support with skills-
• Incident & change Management supporting Cisco UCCE/UCCH Contact Center Platforms
• Experience on Cisco Hosted Contact Centre for UCCE platform.
• Cisco ICM/CCMP/CVP/CUIC & troubleshooting.
• Scripting for call flow change or Holiday request.
• Cisco Call Manager at some instances.
• Cisco IPCC & UC Skills - CUCX, CVP, CUCM, Cisco IM & presence.
• Require to work in 24*7 shifts.

Additional Information

Hi,

We have multiple openings for different location, for different clients. If you are interesting in  plz find the attached details. 

Closing Block

Full Name (As per PAN CARD): 

Self Mobile number: 

Alternate Number: 

Email Address: 

Total Experience: 

Relevant Experience: 

Highest Qualification (Degree): 

Current Employer name (Payroll): 

Current Designation: 

Current CTC (Annual) 

Expected CTC (Annual) 

Official Notice Period (As per Offer Letter): 

Can join in (Days): 

Any Interviews / Offers in Pipeline: 

Current Location: 

Work / Requirement Location: 

Date of Birth: 

PAN card Number: 

Interview Timings: 

Skills Required

  • 3 to 7 years relevant experience
  • Understanding of Cisco UCCE and components (ICM, PG, CCMP)
  • Sound knowledge of Cisco VoIP networks
  • Basic troubleshooting experience on Cisco Finesse
  • Experience with Cisco Hosted Contact Centre for UCCE platform
  • Experience with Cisco ICM/CCMP/CVP/CUIC and troubleshooting
  • Scripting for call-flow changes or holiday requests
  • Experience with Cisco Call Manager / CUCM
  • Cisco IPCC and UC skills (CUCX, CVP, CUCM, Cisco IM and Presence)
  • Willingness to work 24x7 shifts
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The Company
HQ: Hyderabad
30 Employees
Year Founded: 2007

What We Do

Squircle IT Consulting Services Pvt Ltd is a leading IT solutions and services company established with a mission to provide comprehensive, top-of-the-line solutions specializing in Enterprise Resource Planning (ERP) and Business Intelligence (BI). Based in Hyderabad, India, the company offers a full spectrum of services ranging from implementation and business consulting to support, leveraging deep technology and domain expertise.

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