The Role
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
We are hiring an experienced Senior Cisco Voice and Data Support Engineer for our Managed Services division. This is a remote role based in the US.
What you’ll be doing:
As part of our Managed Services Support Engineering team, you will work with our enterprise level clients providing medium to advanced troubleshooting support services in Cisco UC and Infrastructure solutions.
What you'll be doing
- Provide support to enterprise level customers regarding advanced UC issues, leverage your knowledge and experience with problem resolution of CUCM, Jabber, CER, Unity, IM&P, SIP, Voice Gateways, Hyperflex, UCS and Session border controllers.
- Ability to work in a delivery support environment that involves structured processes and timelines
- Experience with a disciplined development methodology and release management process
- Proven and demonstrated ability to perform complex problem isolation within
- Telecommunications infrastructures: SIP trunks, FXO, FXS and PRI & Signaling Protocols
What skills you bring
- 3 to 5 years’ experience configuring and supporting complex enterprise Cisco UC solutions with CUCM, Jabber, CER, Unity, IM&P, SIP, Voice Gateways, and Session border controllers.
- 3 to 5 years’ experience troubleshooting SIP, UCS and Session Border Controllers.
- 1 year experience supporting Hyperflex
- 1 to 3 years’ experience supporting VMware
- Prior experience administering, or supporting LAN/WAN [HSRP, QoS, VLAN’s, Bandwidth modeling] and VoIP infrastructures
- Experience configuring and troubleshooting Voice Gateways/Gatekeepers
- Strong customer service skills and client focus
- Good problem-solving skills
- Ticket management: this includes documentation of work performed, follow-up with customers and information gathering process to complete the requests.
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Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming.
This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following:
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
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The Company
What We Do
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation.
With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
