Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, because "What we do matters!"
We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on our passionate people, long standing partnerships, and strategic thinking to solve your most critical challenges.
Whether we team with clients, colleagues, or partners, we put each other first. It’s The Iron Bow Way.
THE HIGH LEVEL
The Cisco SmartNet/SaaS Renewal Specialist is responsible for leading the end-to-end management of Cisco SmartNet & SaaS support contract renewals. This includes ownership of the renewal pipeline, proactive customer engagement, quoting, and ensuring timely renewals to maintain uninterrupted Cisco support. The ideal candidate is detail-oriented, customer-focused, and experienced in Cisco tools and lifecycle programs.
WHAT SUCCESS LOOKS LIKE?
- Customer Relationship Management: Focuses on cultivating strong relationships with customers, listening to their needs and guiding them towards success.
- Communication Skills: Excellent verbal and written skills are crucial to effectively convey complex info to non-technical customers.
- Adaptive Problem-Solving: A drive to take on challenges and addressing customer pain points with innovative solutions, adapting seamlessly to evolving needs and dynamic market changes.
- Project Management: Multitaskers and juggle various projects while making our customers satisfied and impressing all parties involved.
- Customer Advocacy: Provides valuable feedback for improvement and makes sure all stakeholder voices are heard.
WHAT YOU’LL BE DOING
- Own and manage the Cisco SmartNet/Saas renewal lifecycle across dedicated customers and verticals.
- Generate renewal quotes using Cisco CCW-R and collaborate with Cisco and distribution partners.
- Proactively notify Account Manager of upcoming expirations and guide them through renewal options.
- Work closely with sales, customer success, and finance to ensure accurate billing and coverage.
- Identify upsell or consolidation opportunities during the renewal cycle.
- Monitor contract accuracy and co-terming opportunities to reduce operational friction.
- Maintain strong relationships with Cisco reps and distributors to resolve pricing or contract issues.
- Manage contract documentation, customer records, and compliance with internal policies.
YOUR VALUE PROP FOR OUR TEAM
- Cisco certifications (e.g., Cisco Renewals Specialist, or CSM certifications).
- Experience working for a Cisco partner or reseller.
- Background in contract lifecycle management or renewals operations.
- 8-10 years of experience in Cisco SmartNet renewals, quoting, or contract management.
- Strong understanding of Cisco’s SmartNet support offerings, coverage SKUs, and service levels.
- Hands-on experience with Cisco tools, including CCW-R, Lifecycle Advantage, PXP; SAMT, etc.
- Familiarity with Cisco distributors and renewal programs (Incentives, CSPP, etc.).
- Excellent communication and customer service skills.
- Proficiency in Excel
TRAVEL REQUIREMENTS
This position is remote and requires 10-20% travel.
WHY YOU’LL LOVE IT!
- Collaborative Environment: Collaboration isn’t a buzzword, it's the key to our success. You’ll seamlessly collaborate with our Engineering, Chief Technology Office, Chief Strategy Office, Sales and Marketing teams for precise alignment and propelling opportunities towards excellence.
- Integrity: Ethical standards are non-negotiable at Iron Bow. Upholding honesty and authenticity in every client interaction cements our reputation as a trustworthy partner.
- Transformation: Join us in redesigning the customer and employee experience, for unparalleled success.
- Thriving Culture: Our company culture isn’t just about work; it’s about promoting an environment where innovation flourishes, ideas are heard, and growth is supported. We value diversity, creativity, and foster an atmosphere that fuels your professional journey.
- Impactful Work: You’ll be part of meaningful projects that make a difference.
- Innovation and Excellence: We’re at the forefront of our industry, pushing boundaries and forward-thinking initiatives.
- Flexibility & Autonomy: We encourage our team members to excel and make decisions.
- Resources: Access the tools and support needed to succeed, we’re heavily invested!
- Rewards, Recognition & Exceptional Leadership: Best of all, our compensation plans are designed to reward & motivate. And our leaders are there to provide expert guidance for your growth and success.
#LI-MA1
OUR EQUAL OPPORTUNITY EMPLOYER COMMITMENT
Iron Bow Technologies is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Iron Bow are based on relevant business considerations, such as operational needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity and/or gender expression, pregnancy, national origin, age, disability, status as a protected veteran or any other characteristic prohibited by law. Iron Bow will not tolerate discrimination or harassment based on any of these characteristics.
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What We Do
We deliver mission success through next-generation solutions across government, healthcare, and commercial markets. Iron Bow relies on our passionate people, long-standing partnerships, and strategic thinking to solve your most critical challenges. At Iron Bow, our people believe in a culture of transformation and that the future of technology is here to deliver our clients’ missions. When it comes to our people, we care about the customer's mission, value a culture of teamwork, and believe deeply in the power of technology to transform lives and communities. #WhatWeDoMatters Disclaimer: Your privacy and security are important to us. Iron Bow Technologies does not request payment information, personal financial information, or any form of processing fees as part of our recruitment process. Please be cautious of any requests for such information as they may be scams. Our interviews and communications are conducted through official channels only. This includes emails from verified company domains and phone calls or video conferences scheduled through our official systems. If you are ever in doubt about the legitimacy of any communication purportedly from us, please do not hesitate to contact us directly at our official contact points for verification. The only domain we use is ironbow.com
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