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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
Join UPS and help deliver what matters.
At UPS, we're more than a logistics company. We're a global team that keeps businesses moving and customers connected. We're looking for a detail-oriented and customer-focused professional with German language skills to join our team and support our customers across Europe.
What you'll do
As a Customer Service & Billing Specialist, you will play a key role in delivering an exceptional customer experience by:
- Managing and resolving customer inquiries related to billing, invoices, and credit notes via email
- Providing accurate information and tailored solutions to customers in a professional and timely manner
- Building positive customer relationships through effective communication and problem-solving
- Supporting administrative processes, including report creation and database maintenance
- Collaborating with internal teams to ensure smooth resolution of customer requests
- Contributing to continuous improvement by identifying opportunities to enhance processes and customer satisfaction
What we're looking for
- Very good German language skills, particularly written communication
- Good command of English
- Strong communication and customer service mindset
- Excellent problem-solving and analytical skills
- Ability to prioritize tasks and perform effectively in a fast-paced environment
- Strong attention to detail and sound decision-making abilities
- For internal candidates: minimum 6 months in the current UPS position
What we offer
✅ Stable employment based on a permanent employment contract
✅ Comprehensive benefits package, including:
- Private healthcare
- Life insurance
- Pension scheme
- Sports and wellbeing packages
- Co-financing of corrective glasses
- Additional social benefits
✅ Wellbeing Program
- Access to emotional support, coaching, and wellbeing resources for employees and their families
✅ Learning & Development
- Access to a wide range of training and professional development opportunities
- Full onboarding, training, and ongoing team support
✅ International Exposure
- Daily use of foreign languages
- Opportunity to gain valuable experience in a global business environment
✅ Employee Engagement
- Employee referral program
- Opportunities to join charity initiatives, sports committees, employee newsletters, and other employee-led activities
✅ Work Equipment Provided
Ready to grow with UPS?
If you're passionate about helping customers, enjoy solving problems, and want to develop your career in an international environment, we'd love to hear from you.
Before proceeding with the recruitment process, please familiarize yourself with the recruitment procedure available here:
https://ups.pagetiger.com/bdpxpfu
UPS is an equal opportunity employer. We are committed to creating an inclusive workplace where everyone can succeed and grow.
Employee Type:
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Skills Required
- Very good German (especially in writing)
- Good English
- Strong communication skills
- Ability to work under time pressure and handle multiple tasks
- Problem analysis, problem solving, and decision-making skills
- At least 6 months employment track at current position in UPS (internal candidates only)
What We Do
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