Description
Summary/objective
Under direction, the Circulation Services Assistant provides circulation services to patrons and supports
the Circulation Services Department with projects as assigned.
Essential functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these
essential functions. Responsibilities include, but are not limited to:
Circulation Service
• Checks items in and out, ensuring accurate transactions
• Assists patrons in matters relating to their library accounts, including registering patrons for library
cards
• Accepts applications for Golden Buckeye and Voter Registration
• Provides curbside service to patrons
• Assesses, accepts and processes fine and fee payments
• Prepares, receives and processes library materials to and from other locations
Customer Service
• Provides excellent customer service to all library patrons
• Maintains confidentiality of patron information
• Responds to questions from patrons in person, over the phone and/or virtually
• Directs patrons to library areas, staff, or outside agencies as appropriate
• Retrieves library materials for patrons
Outreach Services
• Selects materials for delivery to individual patrons and/or community partners
Teamwork
• Maintains a collaborative working environment
• Provides support to department projects, as needed
• Attends meetings and serves on staff committees, as requested
• Supports library-wide initiatives, such as SummerREAD
Miscellaneous
• Records statistics for library transactions, as required
• Maintains and increases library knowledge and skills through professional development
• Represents the library at community events, as assigned
• Performs additional duties and assignments, as required
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Requirements
Physical and Environmental Factors
The incumbent may be exposed to:
Physical: Frequent walking, sitting, standing, stooping, kneeling, crouching and pushing carts.
Moving/lifting up to 50 pounds, pushing up to 100 pounds. Reasonable accommodations may be made to
enable individuals with disabilities to perform essential functions.
Environmental: Typical office setting with no extreme temperatures or fumes. Minimal, if any, exposure to
hazardous materials. Exposure to dust.
Minimum Requirements
Education: High School diploma or equivalent.
Experience: One (1) to three (3) years of customer service experience is preferred.
Helpful Skills and Abilities: Effective verbal and interpersonal skills to respond to coworkers, supervisor,
and patrons. Organization, prioritizing and coordinating multiple tasks. Basic communication skills. Basic
computer skills.
Incumbent may be required to work a flexible schedule including evenings and weekends.
Skills Required
- High school diploma or equivalent
- One to three years of customer service experience
- Effective verbal and interpersonal communication skills
- Ability to organize, prioritize, and coordinate multiple tasks
- Basic computer skills
- Ability to work a flexible schedule, including evenings and weekends
- Ability to walk, sit, stand, stoop, kneel, crouch, push carts, and lift up to 50 pounds
What We Do
The Findlay-Hancock County Public Library is dedicated to fostering a love of reading, viewing, and listening in its community, empowering individuals of all ages and backgrounds to build a more informed, engaged, and connected community. It provides books, newspapers, and physical materials, as well as adult literacy programs, computer learning, and a variety of programming for children, teens, and adults.
