Circuit Provisioning Operations Engineer

The Circuit Provision Engineer will be responsible for managing network incidents, troubleshooting Edge/IP network issues and circuit ordering/verification. This role requires a proactive individual who can handle a dynamic environment and ensure operational excellence in managing circuits and network reliability.

SoftSkills:

• Attention to Detail: Maintains high accuracy and thoroughness in managing tasks and identifying potential issues.

• Effective Communication: Clearly articulates ideas and information to diverse audiences, including technical and non-technical stakeholders.

• Problem-Solving Mindset: Approaches challenges analytically and creatively, remaining calm under pressure to develop practical solutions.

• Collaboration: Works seamlessly with cross-functional teams and external vendors, fostering a cooperative and inclusive environment.

• Adaptability: Thrives in dynamic, fast-paced environments, adjusting priorities and strategies to meet evolving needs.

• Independence: Demonstrates initiative and accountability, capable of driving work forward with minimal supervision.

• Time Management: Efficiently prioritizes and completes tasks within deadlines, maintaining focus on key objectives.

• Proactive Approach: Anticipates potential challenges and acts decisively to prevent issues or delays.

System & Tools Used: 

Network Management & Monitoring Tools:

• SolarWinds, Zabbix, Grafana: For network performance monitoring and troubleshooting.

• Cisco DNA Center: Advanced network management platform.

Incident Communication & Alerting:

• Everbridge, PagerDuty: For real-time alerting and incident management.

ISP / Vendor Portals:

• Tools for managing circuits and service requests with ISPs (e.g., AT&T Business, Verizon Enterprise).

Ticketing & Workflow Management Systems:

• Jira, ServiceNow (SNOW), BMC Remedy: For ticket tracking and IT service management.

Collaboration & Documentation Tools:

• Confluence, Slack / Microsoft Teams: For collaboration and documentation.

Command-Line Tools for Network Diagnostics:

• Ping, Traceroute, Nslookup, Wireshark: For network troubleshooting and analysis.

Key experience Focus Areas: (Must haves)

Network Troubleshooting Expertise:

• Hands-on experience diagnosing and resolving Edge and IP network issues, including routing, switching, and connectivity problems.

• Proficiency in troubleshooting IP networks, with practical knowledge of protocols such as BGP, OSPF, MPLS, and VPNs.

• Familiarity with network edge devices, including firewalls, routers, and switches.

Incident Management Skills:

• Strong background in incident handling, ticket management, and escalation processes.

• Ability to analyze and resolve high-impact incidents effectively, particularly in time-sensitive scenarios.

• Experience conducting root cause analysis (RCA) for recurring issues and recommending process or configuration improvements.

Technical Proficiency:

• Knowledge of circuit provisioning processes and experience working with ISPs.

• Proficiency in using network monitoring and incident management tools such as SolarWinds, Splunk, or ServiceNow.

• Practical experience using command-line tools for network diagnostics (e.g., ping, traceroute, nslookup).

Potential keywords: CCNA, CCNP (Cisco certifications), CompTIA Network+IP Networking, Edge Networking, Routing Protocols: BGP, OSPF, MPLS, VPN, Network Troubleshooting, Layer 2/Layer 3 Networking

Potential other job titles: Network Engineer, IP Network Engineer, Edge Network Engineer, Network Support Engineer, Network Operations Engineer, NOC Engineer (Network Operations Center), Incident Response Engineer (Networking), Network Troubleshooting Engineer, Circuit Provisioning Engineer

Other random notes:

• The role requires flexibility, including the ability to provide after-hours support when necessary

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law