Role Description: CIB Operations: Internal Communications Senior Associate
We’re looking for a strong communicator, writer and collaborator to join JPMorgan Chase’s Commercial & Investment Banking (CIB) communications team supporting Digital & Platform Services (D&PS) organization. Digital & Platform Services accelerates transformation within Commercial & Investment Bank by uniting Technology, Operations, Digital Innovation, AI, and Data teams to create future-ready products and platforms.
As an Internal Communications Senior Associate, you will support CIB’s Operations, providing strategic guidance on communications plans and execution, executive storytelling and narrative development, employee engagement and recognition as well as support for key initiatives. You will be integrally involved in the execution and measurement of all channels and tactics including in-person town halls, site-visits, and offsites and multichannel content in the form of newsletters, email and digital media.
Key Responsibilities
- Executive messaging, including talking points, briefs, org announcements, change management updates, business strategy & performance updates, etc
- Editorials development, source, write and publish stories highlighting business achievements and recognizing the people behind them
- Planning and execution of executive employee engagement events including site visits, offsites, all hands calls, town halls, roundtables and fireside chats
- Telling and amplifying Operations stories via diverse channels including Microsoft Teams, Outlook, corporate intranet, video and live events as well as in coordination with Press and Marketing for external stakeholders
- Develop first drafts, edit, secure approvals, and disseminate a variety of communications materials for appropriate channels – including executive messages, organization announcements, event invitations, announcements, newsletters, articles/stories, videos, digital signage, etc.
- Lead on logistics support and assist with decks / talking points / briefings and other materials for internal events, such as town halls, All-Hands, site visits, panels/discussions, etc.
- Support intranet management; oversee look, feel and navigation, and advise on content strategy
- Performance measurement of all internal tactics, such as open-rates, event survey results and article clicks, to help guide strategy and approach
Qualifications and skills
- Experience: Minimum of 5 years of experience in corporate or internal communications, with a bachelor's degree in business, finance, economics, communications, journalism, or related fields.
- Strategic communications: Ability to develop and implement cohesive and effective communication strategies that resonate with key audiences. Excellent writing and editing abilities and verbal communications skills.
- Storytelling expertise: Passion for storytelling, simplifying complex topics, and driving narratives that support business goals.
- Creativity: Desire to bring creativity and new ideas to communications projects and tactics.
- Project management: Excellent organizational skills, adept at managing multiple high-priority initiatives in a fast-paced environment.
- Attention to detail: Meticulous approach to ensuring accuracy and quality in all communications.
- Problem solving: Analytical and strategic mindset for addressing challenges and finding solutions.
- Adaptability: Internally motivated, empathetic and ready to embrace new opportunities and challenges with flexibility.
- Relationship building: Outstanding judgment and interpersonal skills, including partnering effectively with executives, peers and other functional groups across the company
- Industry knowledge: In-depth understanding of the financial services industry is a bonus.
- Risk management: Unwavering commitment and diligence in managing risk and protecting and enhancing the reputation of our firm.
- Character & style: High level of independence, energy and integrity, demonstrating respect for a diversity of opinions and styles, and taking accountability / accepting responsibility
Additional preferred qualifications and skills
- Understanding of the financial services industry
- Experience working in a large, matrixed organization
- Design software experience (e.g., Adobe Creative Suite/InDesign)
- Website management and multimedia experience (e.g., video development)
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Minimum 5 years of experience in corporate or internal communications
- Bachelor's degree in business, finance, economics, communications, journalism, or related field
- Ability to develop and implement cohesive communication strategies
- Excellent writing and editing abilities and verbal communication skills
- Storytelling expertise; simplify complex topics and drive narratives
- Creativity and ability to bring new ideas to communications projects
- Excellent organizational and project management skills for multiple high-priority initiatives
- High attention to detail to ensure accuracy and quality
- Analytical and strategic problem-solving mindset
- Outstanding judgment and interpersonal skills; ability to partner with executives and cross-functional teams
- Unwavering commitment to risk management and protecting firm reputation
- Industry knowledge of financial services
- Experience working in a large, matrixed organization
- Design software experience (Adobe Creative Suite/InDesign)
- Website management and multimedia/video development experience
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
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Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
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Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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