Home care is care that comes to you. With HCA’s home care services, you can maintain your independence in your own home for longer. Whether you need a little help around the house or care for more complex lifestyle needs, our in-home care specialists are experts at developing personalised care plans that meet your unique needs.
Job DescriptionAre you passionate about helping older Australians remain independent and connected within their communities? We are looking for a proactive and compassionate CHSP Coordinator to join our growing Homecare team.
In this rewarding and varied role, you'll support clients receiving services under the Commonwealth Home Support Programme (CHSP), ensuring they receive high-quality, person-centred care that aligns with their individual goals and needs. You'll spend your day engaging with clients and carers over the phone, coordinating services, reviewing care plans, and working collaboratively with internal teams and external stakeholders to deliver exceptional outcomes.
In this client-focused role, you will serve as a key point of contact for CHSP clients, supporting them throughout their care journey while ensuring services are delivered in accordance with funding requirements, organisational policies, and aged care standards. Day to day, your role could look like this:
- Build and maintain strong relationships with clients and carers, acting as a trusted point of contact throughout their care journey.
- Conduct client assessments and develop personalised care plans that support individual goals and independence.
- Coordinate and monitor services, ensuring client needs are met and changes are responded to in a timely manner.
- Collaborate with internal teams and external stakeholders to deliver a seamless and positive client experience.
- Maintain accurate client records, complete reviews, and ensure compliance with Aged Care Standards and funding requirements.
Let's talk about you!
You are organised, empathetic, and passionate about delivering exceptional customer service. You thrive in a fast-paced environment, can confidently manage competing priorities, and enjoy building meaningful relationships that lead to positive outcomes for clients and their families.
To be successful in this role, you'll bring experience in aged care, healthcare, community services, or a similar customer-focused environment, along with strong communication and organisational skills. Experience in case management, care coordination, or client services will be highly regarded, as will an understanding of the aged care sector, CHSP programs, and consumer-directed care principles.
At HCA, we work together as a team, we never forget that we’re people-focused, and we respect relationships with each other. With HCA you’ll be rewarded with:
- A fabulous discount on BUPA Private health Insurance – 7%!
- Hybrid Work: Enjoy flexible hybrid working conditions that empower work-life balance
- Access to extra leave with a day off for your birthday plus a rewards and benefits platform
- Salary Packaging - novated leasing available with Smart Group
- Be part of a well-respected Australian based organisation of more than 3,000 employees!
To learn more about HCA - www.healthcareaustralia.com.au, or email Dimitri Maras at [email protected]
At HCA we are committed to embracing diversity and committed to providing a safe working environment. Veterans are encouraged to apply.
Skills Required
- Experience in aged care, healthcare, or community services
- Strong communication and organisational skills
- Experience in case management or care coordination
- Understanding of the aged care sector and CHSP programs
What We Do
Healthcare Australia (HCA) is Australia’s largest diversified healthcare provider, operating nationwide across all sectors of health including primary health care, and acute care. We connect healthcare professionals, organisations, and people to provide end-to-end healthcare solutions. By filling the healthcare skills gap, we ensure Australians always have the support they need—making us Australia's #1 healthcare solutions provider. We're highly experienced: With over 50 years of experience connecting healthcare workforce with those needing support and care, we understand what works. The Healthcare Australia Group delivers quality, efficient, and flexible solutions nationwide with confidence. We're dynamic: HCA is known for our quick reflexes and it’s how we’re able to support Private, Public, Federal, State, and Territory Government and Health Departments. As a leading healthcare solutions provider, we're always ready to respond to urgent needs from customers, employees, or patients. Being active and responsive is fundamental to our identity. We're human: We're a team of over 15,000 passionate and committed healthcare workers and clinicians improving the health of our community. While embracing innovation through technology, we remain people-focused. We value human relationships and strive to make meaningful differences in lives across Australia. We’re prepared: Our years of experience have helped us develop comprehensive compliance frameworks and governance protocols—a key reason why leading private and public healthcare facilities choose us as their preferred provider. Our compliance framework supports HCA health professionals in delivering safe, compliant care, ensuring our clients receive fully credentialed staff who are fit for purpose.
