Chiller Product Support Engineer

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King,  sustainability is not just how we do business—it is our business.  Do you dare to look at the world's challenges and see impactful possibilities?  Do you want to contribute to making a better future?  If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home. 

We boldly go.

Where is the work:

What's in it for you:

This Chiller Product Support Engineer role provides in-depth technical and strategic sales support for Trane’s industry-leading centrifugal chiller portfolio, executes and helps to create marketing communication that promotes sustainability, efficiency, and reliability in large applied HVAC systems, and advises how chillers can be used in the electrification/decarbonization of HVAC systems to improve energy efficiency levels. The position applies good oral and written communication skills to clearly communicate with customers and Trane personnel. This position would be hybrid (in the office 4 days a week), but expected to be based in La Crosse, WI

What you will do:

• Provide technical and sales support to the Trane field organization through phone/email support, direct customer interaction, customer factory visits, and support the commercialization strategy and vision for all chiller business.
• Create and maintain various marketing documentation, literature, and presentations that educate sales teams on Trane’s products, highlights advantages, and provide bid strategies on products and applications
• Travel to sales offices, corporate events, and customer sites in support of Trane chiller equipment, including formal presentations, sales discussions, and supporting tradeshows.
• Establish product lines’ “selling story.” Ensure that the field sales support department, appropriate business unit functional areas, and field sales force are familiar with the “selling story.”
• Create and update chiller documentation and support materials used to educate the sales organization, communicate product advantages, and support product positioning, competitive strategy, and application guidance.
• Partner with engineering groups, product management, marketing, operations, and software teams to align product positioning, resolve issues, and improve tools and processes.
• Price equipment on projects and assist in bid strategies.
• Provide marketing and technical support to peers, the sales field organization, and direct customers and serve as a mentor for new hires on the team
• Support a professional field and customer focused environment, with measurements in place to track performance and improve the process.
• Support Trane Select Assist software by assisting the sales organization with configuring equipment and develop software requirements that improve the software’s capabilities.
• Train new field sales engineers that participate in the Trane Graduate Training Program
• Position requires up to 10% travel

What you will bring:

• Bachelor's Degree in Engineering (or related technical discipline)
• Prior HVAC experience is a plus
• Engineering-related work experience is a plus
• Master’s Degree is a plus

Annual Base Salary Range or Hourly Base Pay Range:

Compensation Type:

Incentive Eligible:

Sales Commission Eligible:

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience,  travel requirements, and union designation.   Our compensation range is generally based on the national average for the country.  Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off includes  up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave. 
• 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.    

Disclaimer:  Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations

Safety Sensitive Role:

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.