Chief Transformation Officer

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Chief Transformation Officer
The Role
We seek experienced senior IT executives (C-suite executives from companies with revenues exceeding $10 billion) to drive customer awareness and adoption of the NOW Platform.
This role involves partnering with C-suite executives from major customers, drawing on your deep industry and digital transformation expertise to shape strategies that unlock business outcomes on the NOW platform. Utilizing direct ServiceNow experience and knowledge of our platform business outcomes, along with industry and operational transformation background, you will advise customers on how business results are achieved using the NOW platform. During these executive engagements, you will accelerate sales cycles by collaborating with strategic customer leaders to co-develop transformational roadmaps, and advising internal executives, Sales, and Strategy teams on opportunities, shaping solution needs, and paving the way for successful engagements.
Key Responsibilities:

• Advise C-suite executives on digital transformation strategies and roadmaps utilizing the NOW Platform.
• Develop industry-leading transformation frameworks that help strategic clients accelerate their enterprise transformations.
• Accelerate sales cycles by engaging directly with strategic customer executives.
• Develop and drive prospect pipelines by hosting executive roundtables, delivering industry keynotes, and leading executive-level field marketing activities.
• Provide actionable product and marketing feedback to Engineering and Field Marketing teams.

Key Qualifications:

• Demonstrated experience integrating AI technologies into enterprise workflows to drive measurable business outcomes, such as process automation, predictive analytics, or decision support.
• Extensive executive-level experience with ServiceNow products, including leading large-scale digital transformations and influencing platform strategy.
• Over 20 years of senior executive leadership in organizations with revenues exceeding $10 billion, driving CRM and ServiceNow technology business outcomes and digital transformation initiatives.
• Proven ability to influence CRM strategies and clearly articulate distinctions and outcomes between ServiceNow and Salesforce CRM solutions.
• Record of accomplishment of leading technical business transformations at enterprise scale.
• Extensive experience advising external clients, articulating product benefits, and serving as a trusted advisor to customers.
• Ability to lead and collaborate effectively across organizational boundaries, including Engineering, Sales, Strategic Partners, and ISVs.
• Expert executive presentation skills, including keynote presentations, executive briefings, and facilitating small-group roundtables.
• Adaptability and excellence in dynamic, metric-driven environments.

Qualifications
To be successful in this role you have:

• Demonstrated experience integrating AI technologies into enterprise workflows to drive measurable business outcomes, such as process automation, predictive analytics, or decision support.
• Extensive customer "hands on" executive-level experience (CIO, CIO-1, CIO-2) with ServiceNow products, including leading large-scale digital transformations and influencing platform strategy.
• Over 20 years of senior executive leadership in organizations with revenues exceeding $10 billion, driving CRM and ServiceNow technology business outcomes and digital transformation initiatives.
• Proven ability to influence CRM strategies and clearly articulate distinctions and outcomes between ServiceNow and Salesforce CRM solutions.
• Record of accomplishment of leading technical business transformations at enterprise scale.
• Extensive experience advising external clients, articulating product benefits, and serving as a trusted advisor to customers.
• Ability to lead and collaborate effectively across organizational boundaries, including Engineering, Sales, Strategic Partners, and ISVs.
• Expert executive presentation skills, including keynote presentations, executive briefings, and facilitating small-group roundtables.
• Adaptability and excellence in dynamic, metric-driven environments.

JV20
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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