At Ericsson, our purpose is to create connections that make the unimaginable possible. Every day, we leverage cutting-edge technology and expertise to innovate solutions that transform societies, empower businesses, and unlock new opportunities. We are seeking a CTO to lead Customer Unit (CU) US Hyperscalers & Regional Accounts's technology strategy and drive innovation across various U.S. segments and accounts.
This position integrates strategic technology leadership, customer advocacy, and collaborative engagements across business domains. The CTO plays a key role in shaping customer transformations, fostering R&D excellence, and advising on regulatory frameworks, ensuring Ericsson remains a trusted technology leader.
The role reports to the CU Head, and will be based in Plano, Texas.
Key Responsibilities
Customer & Market Advocacy
- Build and maintain strong senior-level relationships (C-suite and SVP) with U.S. customers, ensuring trust and alignment with customer transformation goals.
- Advocate for customer-centric long-term market and technology priorities while advising internal and external stakeholders, including those involved in national infrastructure strategies.
- Provide thought leadership by sharing insights on customer needs, competitive landscapes, and emerging market dynamics.
Strategic Technology Leadership
- Define the long-term network and technology strategy for CU US Hyperscalers & Regional Accounts, focusing on 5G monetization, sustainability, and advanced capabilities such as AI, cloud-native solutions, and Open RAN (ORAN).
- Support Ericsson Federal to influence national policy considerations alongside technology planning-collaborating with GPA and technology leads to align Ericsson's innovation capacity with U.S. critical infrastructure goals.
Proactive Technology Integration
- Lead end-to-end network transformation programs in collaboration with local and international partners, emphasizing predictive planning of technology roadmaps that align with evolving customer and policy landscapes.
- Ensure harmonious integration across Ericsson Business Areas, aligning innovations with U.S. regulatory frameworks and market-specific needs.
Business Development & Ecosystem Engagement
- Develop comprehensive technology strategies for each of the CU's U.S. prioritized and focused segments, partnering with KAMs to develop compelling investment cases and areas for new growth.
- Partner with Sales teams and directly engage customers to secure strategic wins while driving business development across CU US Hyperscalers & Regional Accounts.
Customer Satisfaction and Continuous Improvement
- Lead efforts to ensure post-sales satisfaction while enhancing pre-sales engagements by driving alignment with both the customer's needs and Ericsson's operational excellence.
- Collaborate with Customer Support Service Delivery Managers to optimize service delivery aligned with policy frameworks and customer expectations.
Thought Leadership
- Represent Ericsson as a leading technology authority in public forums, press engagements, regulatory discussions, and stakeholder events, bolstering thought leadership across Ericsson's U.S. segments.
Operational Excellence
- Champion Ericsson's values-innovation, agility, and sustainability-across all CU U.S. Hyperscalers & Regional Accounts operations, embedding operational improvements and transformative strategic focus.
- Advocate for Diversity & Inclusion, ensuring these principles are ingrained in organizational decisions, customer engagements, and collaborative networks.
Qualifications
- Experience: 10+ years in technology leadership roles with customer-facing accounts and/or governmental advisory experience enabling technological transformation and operational results.
- Technical Expertise: Advanced knowledge in AI applications, cybersecurity principles, Open RAN architectures, cloud-native systems, quantum technologies, and telecom standards.
- Customer Advocacy: Expertise in building strategic customer partnerships and driving actionable roadmaps influenced by market insights and policy dynamics.
- Leadership: Demonstrated success in fostering high-performing teams and leading innovative initiatives that transform organizational outcomes.
- Collaboration Skills: Ability to forge partnerships across industry stakeholders, business areas, and external players, including government agencies and research institutions.
- Communication Skills: Highly proficient in public-speaking engagements, customer C-level and governmental dialogues, and stakeholder presentations.
- Travel Availability: Willingness to travel up to 50%.
Notice:
Ericsson Inc. does not sponsor US work authorizations for this job position including H-1B, O-1, and TN. Ericsson also does not hire F-1's working on EAD for this position.
Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [email protected].
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: United States (US) || Plano (Country/ City)
Job details: Domain Sales Manager
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Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
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Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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