The Chief of Staff to the Global Chief Customer Officer (CCO) is a high-impact, mission-critical leadership role at Navan. The CCO is directly responsible for driving more than 85% of Navan’s revenue through the entire customer lifecycle—onboarding, growth, adoption, retention, and renewals. You’ll be at the heart of our business, acting as the CCO’s strategic partner and force multiplier to accelerate Navan’s goals for scale, customer satisfaction, and revenue growth. Additionally, you will be trusted with high-stakes initiatives, confidential projects, and executive-level communications shaping the future of Navan’s customer operations.
What You’ll Do- Drive Strategic Execution
- Be the right hand to the CCO, directing focus toward the most critical revenue-impacting opportunities across Customer Success, Support, Onboarding, and Professional Services.
- Stand up and run high-priority, cross-functional initiatives: from customer expansion programs, at-risk account interventions, and NRR optimization pilots, to scaling impactful customer onboarding and support experiences.
- Surface business insights: Synthesize dashboards, KPIs, and qualitative feedback to provide clear recommendations on shaping the customer journey and maximizing Net Revenue Retention.
- Orchestrate Operational Excellence
- Own the operating rhythm of the CCO organization: Lead staff meetings, Quarterly Business Reviews, and project tracking; ensure seamless follow-up and accountability.
- Identify and resolve bottlenecks across teams, helping the CCO and customer leaders operate at peak efficiency.
- Partner with Revenue Operations, Sales, Product, and Engineering to anticipate cross-team dependencies and accelerate revenue-driving initiatives.
- Elevate Communication & Influence
- Prepare executive and board-level materials that demonstrate the customer organization’s impact and revenue contribution.
- Facilitate transparent, motivating communication between the CCO’s office, direct reports, and the broader company.
- Represent the CCO in key forums as needed—helping drive proactive, solutions-focused outcomes.
- 5+ years of experience in top tier Management Consulting, Investment Banking, high-growth tech or a similar capacity.
- Highly proficient in applying AI to amplify daily output and strategic planning, with an established habit of continuous professional development to stay ahead of the AI technology curve.
- Proven hands-on partnership with C-suite/CXO leaders in high-ownership organizations.
- Demonstrated ability to synthesize business, financial, and operational information into actionable insights.
- Mastery of project management, organizational alignment, and driving cross-functional outcomes.
- Strong analytical skills, experience with leading SaaS tools (Salesforce, ThoughtSpot etc.) would be a plus
- Proven ability to thrive in highly ambiguous environments, with a track record of building structure and clarity where daily priorities are fluid and no two days look the same.
Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.
Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.
Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated.
Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.
Skills Required
- 5+ years of experience in management consulting or a similar capacity
- Proficiency in applying AI to amplify output and strategic planning
- Experience with leading SaaS tools
- Ability to synthesize business and operational information
What the Team is Saying
Navan Compensation & Benefits Highlights
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Healthcare Strength — Employer-sponsored medical, dental, and vision coverage extend to employees and dependents, alongside mental-health resources like Headspace. Employer-verified plan listings confirm active U.S. medical coverage.
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Leave & Time Off Breadth — Flexible vacation (unlimited PTO) is advertised in the U.S., while the U.K. page specifies five weeks of PTO, underscoring regional structure. A company-wide Quiet Week around year-end, paid holidays, and sick time are also referenced in benefits materials.
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Parental & Family Support — Paid parental leave is clearly defined at 16 weeks for the birthing parent and 10 weeks for the non-birthing parent. Family medical leave and related supports are also noted.
Navan Insights
What We Do
Navan (Nasdaq: NAVN) is the leading all-in-one business travel, payments, and expense management platform that makes travel easy for frequent travelers. From finding flights and hotels to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.
Why Work With Us
At Navan, we’re never satisfied with the status quo, and we know breakthrough ideas come from diverse perspectives. We are committed to cultivating a workplace that reflects the diversity of the customers we serve while fostering leadership and innovation.
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Navan Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
In-person connections is the foundation of Navan, the connections forged through face-to-face interactions improve company culture and what we can achieve together. We operate on a hybrid working model, which we define as four days a week in-office.
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