Chief of Staff

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What Do We Do?

Triple Whale is a leader in business intelligence for e-commerce. With thousands of customers in dozens of countries, our software tracks more than $40 billion of online commerce annually. Our culture, built on innovation, creativity, and speed, fosters an environment where great ideas can flourish. Headquartered in Columbus, Ohio, with additional offices in Israel, we are expanding our team to pursue an ambitious vision. Join us and be part of something big!

Job Summary:

Triple Whale is seeking an ambitious and dynamic Business Operations Manager to support our rapid growth and innovation. You will be reporting directly to the founder/COO and as a member of the team, you’ll be working closely with department heads, the executive team, and other key stakeholders to drive key business initiatives, analyze business performance, present strategic recommendations to leadership, and support product go-to-market initiatives. But this isn't just about analysis and recommendations, we are looking for someone with a relentless focus on execution who wants to produce tangible results. 

Key Responsibilities:

* Work with the leadership team to identify, develop, and execute business plans in support of company growth initiatives that are delivered on time. 

* Partner with cross-functional teams to improve efficiency, process, and performance to accelerate achievement of business goals.

* Guide business decisions by preparing ad-hoc analysis of operational metrics in support of a wide variety of initiatives across functions.

* Act as the primary point of contact for project-related communications, facilitating effective communication among team members and stakeholders.

* Develop and manage project timelines, ensuring all milestones are met.

* Identify potential risks and issues that may arise during the project lifecycle and propose mitigation strategies.

* Create and maintain comprehensive project documentation, including plans, reports, and meeting notes.

Requirements:

* 2-3 years work experience at a top tier consulting firm or in an operations role at a tech company

* Sound business judgment and excellent communication skills

* Ability to pull up from the details to drive insights and business recommendations

* Proactive and self-motivated to identify and solve problems; comfortable with a high degree of responsibility and autonomy

* Strong quantitative and analytical skills

* Energized by supporting teammates in achieving mutual goals; passion for driving measurable impact

* General familiarity with SaaS business models and the relevant KPIs a plus

* Basic knowledge of marketing tech stacks a plus 

* Knowledge of digital marketing strategy a plus 

Skills:

* Ambitious and eager to grow within the role and the company.

* Excellent written and spoken communication skills.

* Strong interpersonal skills and the ability to work collaboratively in a team environment.

* Ability to multitask and manage multiple projects simultaneously.

* Problem-solving skills and attention to detail.

* Resilient and able to thrive in a high-pressure environment

Applications without a cover letter will not be considered.

Triple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Our Values

We Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.

We Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. 

We Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. 

We Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.

We Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.

Perks

Greatest Team: A world-class team of the brightest and most talented out there! Work with fun, hardworking, kind, nice people who are passionate about what they do

Compensation: Competitive salary, benefits, and equity

Family Focus: Parental leave and flexibility for families

Time Off: Generous PTO. We want you to relax when you need to relax!

Healthcare: Excellent medical, dental, and vision coverage

401K: 3% matching

In the News

Triple Whale raises $25M for its smart Shopify data platform

Columbus e-commerce startup Triple Whale aims to triple in size

Businessinsider: Shopify merchants have doubled ad spend on TikTok to reel in customers, as privacy changes make Facebook a ‘complete nightmare’ for customer acquisition.

Triple Whale Raises $27.7M to Develop Default Ecommerce Operating System for Shopify Brands

By submitting, I acknowledge Triple Whale's Job Candidate Privacy Notice

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