Interlaced is a cloud-focused, modern IT, Security, and AI services provider, providing outsourced technology management services for innovative businesses across the globe. We specialize in designing, implementing, and supporting cutting edge technology infrastructure that helps our clients scale and achieve their missions.
How are we different from traditional IT companies?
- We are cloud focused (but we will train you up if you don’t have all the necessary skills yet).
- We have professional development pathways throughout the organization with accompanying training programs.
- We work with cutting edge clients in forward thinking industries like tech startups, biotech and digital agencies.
- We are poised for significant growth and need you to help us do it!
- We are a team of hungry, innovative, technology-lovers who are excited to build something amazing together.
Requirements
Interlaced is hiring a high-output Chief of Staff to lead internal strategic projects, use AI to modernize operations, and directly support the CEO. This is a hands-on role with a path to GM scope.
The Chief of Staff reports directly to the CEO. They work daily with finance, billing, operations and service leaders, and support hiring and onboarding alongside the people team. Interlaced is an Apple-focused managed IT provider within the Lyra Technology Group portfolio, so the role also touches portfolio reporting.
Key Responsibilities
- Strategic projects: own several high-impact internal projects at a time, from scoping to completion.
- AI and automation: find the manual, repetitive work across our business and automate it using Claude, n8n, Make and similar tools.
- Executive leverage: run the executive operating system (e.g. goals tracking, leadership offsite prep, L10 meetings).
- Reporting: execute monthly business reporting and analysis.
- People operations support: support hiring and onboarding, and handle confidential matters with discretion.
- Whatever needs doing: roll up your sleeves and fix things yourself.
Required Skills & Experience
- Builds with Claude and tools like n8n or Make every week, and has working automations and dashboards to show.
- Comfortable in Excel and with finance data. Uses data in decision making. Can build a model and explain it.
- Moves fast, prioritizes ruthlessly, and finishes what they start.
- Professional, polished and direct, with an easy way with executive audiences. Pushes back with data.
- Highly organized and detail oriented. Can stay on top of many initiatives at once while prioritizing ruthlessly.
- Wants to run a business one day and thinks like an owner.
Preferred / Nice-to-Have
- Background in consulting, private equity or portfolio operations.
- Experience in IT services, MSP or SaaS environments.
Ideally, the candidate has a Bachelor's Degree and 2-5 years of experience in Consulting, PE/Portfolio Operations, Business Operations, or a related field.
The candidate is expected to work hybrid, ideally located in San Diego or San Francisco Bay Area, with a dedicated working environment/home office with stable internet connection. This position is from the hours of 8am - 5pm Pacific Time, Monday through Friday excluding holidays.
Benefits
What we offer:
- Competitive starting salary ($90,000-$100,000/year DOE) and Interlaced company bonus program
- Medical, vision and dental benefits
- Cell phone and health & wellness reimbursements
- 16 paid Holidays annually - 6 fixed and 10 flexible
- 2 paid volunteer days annually
- Paid vacation and sick time
- 401k matching
- Fuel reimbursement
- Peer-to-peer bonus allowance
Skills Required
- Builds with Claude and automation tools such as n8n or Make weekly, with working automations and dashboards to demonstrate
- Comfortable with Excel and finance data; able to build and explain financial models
- Able to move quickly, prioritize ruthlessly, and complete initiatives
- Professional, polished, direct, and comfortable with executive audiences
- Uses data to make decisions and confidently pushes back with evidence
- Highly organized and detail-oriented, with the ability to manage multiple initiatives
- Entrepreneurial mindset and interest in running a business
- Bachelor's degree
- Two to five years of experience in consulting, private equity or portfolio operations, business operations, or a related field
- Experience in IT services, managed service providers, or SaaS environments
- Hybrid work availability, ideally in San Diego or the San Francisco Bay Area, with a dedicated home office and stable internet
- Availability from 8 a.m. to 5 p.m. Pacific Time, Monday through Friday
What We Do
Revolutionize How Your Business Works. Apple IT Support for the Modern World. Built by Apple employees, Interlaced is the industry’s most operationally mature provider of Apple IT services. Access real-time support from an Apple-certified technical consultant with the simple click of a button. Our team of certified Apple IT Consultants, Jamf Pros and IT Strategists use the industry’s leading support tools to simplify technology and deliver an easy-to-use IT experience.
