The Role
Partner with the President, COO, and executive team to translate strategy into action, manage leadership forums and board coordination, oversee enterprise governance and risk, lead executive office operations and staff, negotiate sensitive contracts, and drive cross-enterprise initiatives to enable decision-ready leadership and organizational alignment.
Summary Generated by Built In
Job Summary & Responsibilities
- Strategic Planning & Enterprise Alignment
- Support the President & COO in setting enterprise strategy, shaping organizational focus, and coordinating across business functions.
- Serve as a central orchestrator between strategy development and execution, partnering closely with the Enterprise Acceleration Office (EAO) to ensure seamless alignment and integration.
- Translate strategic priorities into actionable plans, ensuring alignment between strategy development, execution, and enterprise initiatives.
- Identify and resolve execution risks, competing priorities, and organizational barriers while providing executives with decision-ready insights.
- Leadership Team Operations & Decision Enablement
- Lead planning, facilitation, and follow-through for enterprise leadership forums, including the ELT, Executive Steering Committees, Quarterly Business Reviews, and other key operating meetings.
- Develop clear, concise, and decision-ready materials that integrate cross-functional perspectives and support executive decision-making.
- Maintain visibility into enterprise operations to proactively identify emerging issues requiring executive attention.
- Governance, Board Coordination & Enterprise Incentives
- Coordinate the development, documentation, and administration of enterprise incentive goals and performance measures, ensuring alignment, accuracy, and audit readiness.
- Prepare and oversee Board and committee materials that integrate strategic, operational, and financial insights.
- Oversee board compensation policy and practices.
- Maintain governance discipline, accuracy, and timeliness across all board‑related workflows
- Enterprise Risk, Transparency & Issue Escalation
- Partner with Enterprise Risk Management (ERM) to identify, assess, and communicate operational, financial, compliance, and strategic risks.
- Ensure executives have the information, analysis, and mitigation options needed to address risks and resolve issues that may impact enterprise performance.
- Serve as an early detection point for organizational issues that may impede execution, alignment, or performance.
- Leadership Cohesion, Culture & Communication
- Promote leadership alignment, accountability, and transparency through consistent communication, shared expectations, and cross-functional collaboration.
- Facilitate intentional engagement between senior leaders and key stakeholders to strengthen cohesion and reduce silos.
- Foster trust and alignment across senior officers through structured communication routines and cross functional integration.
- Leadership & Executive Office Management
- Provide leadership, direction, and performance oversight to the Manager, Executive Office, ensuring executive support services and alignment with enterprise priorities.
- Foster a culture of accountability, collaboration, and continuous improvement through coaching, talent development, and succession planning.
- Ensure appropriate staffing, resource allocation, and operational effectiveness within the Executive Office functions.
- Special Projects, Contract Negotiation & Executive Representation
- Negotiate and manage sensitive contracts, agreements, and organizational matters with discretion and sound business judgment.
- Lead high impact, cross enterprise initiatives requiring executive sponsorship and coordination.
- Represent the CEO, President & COO, and CAO as a delegate when appropriate to maintain momentum and continuity.
- Other Duties/Functions
- Performs all other miscellaneous responsibilities and duties as assigned or directed.
#LI-Hybrid
Preferred Qualifications- Bachelor's degree and six years of related experience; or equivalent combination of education and experience.
- Three years of leadership experience including responsibility for employee performance and resource management.
- Understanding of health plan operations, financial levers, cost drivers, and business model economics.
- Demonstrated ability to connect information across functions, anticipate interdependencies, and identify enterprise-level impacts.
- Demonstrated ability to influence without authority, build trust, and maintain alignment across senior officers and functional leaders.
- Demonstrated ability to navigate ambiguity, adjust to evolving priorities, and help leaders adapt during transformation.
- Intermediate knowledge of Microsoft Office applications, including but not limited to Word, Excel, Outlook, and PowerPoint.
Skills Required
- Bachelor's degree or equivalent combination of education and experience (six years related experience)
- Three years of leadership experience with responsibility for employee performance and resource management
- Understanding of health plan operations, financial levers, cost drivers, and business model economics
- Ability to connect information across functions, anticipate interdependencies, and identify enterprise-level impacts
- Ability to influence without authority, build trust, and maintain alignment across senior officers and functional leaders
- Ability to navigate ambiguity, adjust to evolving priorities, and support leaders through transformation
- Intermediate knowledge of Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
HMSA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about HMSA and has not been reviewed or approved by HMSA.
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Healthcare Strength — Medical and dental coverage are described as solid, with preventive services and select zero‑cost features adding value in recent plan years. Employer-sponsored plans can have affordable premiums in certain groups and broad access options.
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Retirement Support — A 401(k) with company match and potential discretionary contributions forms a strong component of total rewards. Retirement support complements the core medical and dental package.
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Leave & Time Off Breadth — Paid holidays and PTO that increases with tenure provide meaningful time‑off flexibility. Time‑away benefits scale with service length.
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The Company
What We Do
The Hawaii Medical Service Association (HMSA), an independent licensee of the Blue Cross and Blue Shield Association, is a reliable name in Hawaii health care. Established in 1938, we are the largest and most experienced provider of health care coverage in the state. Over half of Hawaii’s population have chosen HMSA for their health care coverage. We are dedicated to providing quality, affordable health plans; employee benefit services; and worksite wellness programs. HMSA also offers a variety of programs, services and support to help improve the health and well-being of our members and community.
