Chief of Staff, Product & Cross-Border Operations

Posted 12 Days Ago
New York, NY, USA
Hybrid
188K-207K Annually
Mid level
Healthtech • Financial Services
The Role
Coordinate strategic initiatives and business operations across U.S. leadership and Taiwan-based engineering, product, and operations teams. Translate strategy into execution plans, timelines, and ownership; drive cross-functional projects; support recruiting, onboarding, communications, stakeholder engagement, and investor-related work; analyze KPIs and operational data; and facilitate knowledge transfer. The role requires periodic domestic and international travel, including travel to Taiwan.
Summary Generated by Built In

Key Responsibilities

  • Coordinate cross-functional business operations and strategic initiatives across U.S.-based leadership and Taiwan-based engineering, product, and operations teams. Support cross-functional initiatives involving business operations, recruiting, stakeholder coordination, public relations and investor-related work, and internal communications.
  • Develop, organize, and maintain onboarding, enablement, training, and communication materials to support employees across functions and regions.
  • Support recruiting and hiring efforts.
  • Facilitate knowledge transfer, process alignment, and execution. Assist leadership with execution of strategic priorities.
  • Translate high-level strategy into clear plans, timelines, and accountable owners.
  • Drive execution on critical projects that span multiple teams and functions.
  • Analyze business performance, KPIs, and operational data to support leadership decision-making.
  • Travel internationally, including periodic travel to Taiwan, as needed to support recruiting, stakeholder coordination, team-related work, public relations-related activities, and business operations.

Qualifications:

  • Master degree or foreign equivalent in Technology, Business Administration, or a related field and three (3) years of experience in operations, sales strategy, product, or cross-border operations.
  • Experience working in early-stage startups and cross-border environments; leading end-to-end execution of complex, cross-functional initiatives and translating business requirements into structured workflows or product-related outputs.
  • Experience with fintech, healthcare, or software or technology-driven business models; coordinating cross-functional initiatives involving recruiting, communications, stakeholder engagement, and organizational operations; employer branding initiatives; Google Analytics, Meta Business Suite and Adobe Creative Suite.
  • Requires up to 15% domestic travel and up to 15% international travel. Frequency is approximately 1 to 2 times per quarter.

What we offer:

  • Salary Range: $188,677-$207,544
    Standard Benefits (Health, Vision, Dental) Offered.
    Apply through the Apply Now button or email to [email protected], indicating the job title in the subject line of the e-mail

Skills Required

  • Master's degree or foreign equivalent in Technology, Business Administration, or a related field
  • Three years of experience in operations, sales strategy, product, or cross-border operations
  • Experience in early-stage startups and cross-border environments
  • Experience leading end-to-end execution of complex, cross-functional initiatives
  • Experience translating business requirements into structured workflows or product-related outputs
  • Experience with fintech, healthcare, software, or technology-driven business models
  • Experience coordinating recruiting, communications, stakeholder engagement, and organizational operations initiatives
  • Experience with employer branding initiatives
  • Experience using Google Analytics, Meta Business Suite, and Adobe Creative Suite
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The Company
HQ: New York, New York
28 Employees
Year Founded: 2021

What We Do

Nitra’s mission is to overhaul the healthcare industry with radically efficient and transparent solutions. Nitra empowers providers to find the right balance between supporting their patients and running their practice – starting with tools that deliver a simpler, smarter way to manage their spending. Nitra solutions integrate seamlessly with the complex business processes of the industry. Our goal is to provide an ecosystem that helps doctors better manage their practices, so they can focus on their patients. Starting with the first business card built specifically for doctors, Nitra will expand to bring physicians and medical clinics around the country the loans, accounts, payments, and expense management products they expect, in an all-in-one platform powered by machine learning and blockchain technologies. The company was created by unicorn founders who have successfully scaled to thousands of customers. They are joined by an ambitious and experienced team from Amazon, American Express, Citi, Dropbox, Facebook, Mastercard and PayPal. The team is supported by an expert group of Advisors such as the cofounders of Square and Xendit, executives from Intuit, Governors and White House senior staffers, and is backed by some of the world’s leading VCs such as Andreessen Horowitz and NEA. Interested? We are growing fast and actively building our team. Look at our job postings and let us know where you fit!

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