At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.
Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies.
At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you!
About the Role
The Marketing Strategy and Operations Lead will serve as a “Chief of Staff” to the EVP of Marketing, amplifying the effectiveness of the marketing team. They’ll work closely with the marketing team leaders and cross-functional stakeholders to drive execution, alignment, and strategy across our most critical go to market initiatives. This candidate will identify and lead high-impact initiatives, serve as connective tissue throughout the marketing team & cross functionally, and partner with EVP marketing to maximize impact throughout the org.
It is critical the Chief of Staff is aligned to our operating principles. This individual must be able to work in a fast-changing, ambiguous environment.
- Work directly with the marketing leadership & cross functional leaders to define & marketing priorities that align to company-wide objectives.
- Drive strategic planning and goal setting with team leaders. Track KPIs, share progress, plans, blockers & support to ensure effective execution.
- Lead critical marketing initiatives that require strategic leadership
- Develop scalable ways that increase connectivity, strategic alignment, cross functional & team knowledge sharing.
- Identify & develop high leverage, AI-native systems to increase operational efficiency and impact on marketing. Champion AI literacy and implement tactics to increase adoption.
- Manage marketing’s annual planning, revenue target setting, OKRs & QBRs & budgeting.
- Work with EVP to optimize and manage core team operating cadences — facilitating discussions on the right topics and managing follow-ups.
- Represent marketing cross functionally, ensuring clear communication, alignment on priorities, & collaboration to ensure initiatives are executed well.
- Form an independent point of view on what is required to achieve our marketing vision. Work with the marketing leadership team to understand potential gaps, define plans to address them, and ensure we execute on those plans.
Requirements:
The ideal candidate is someone with 3-7+ years of total experience including experience in either business consulting (Bain, McKinsey, etc.), part of an internal strategy and/or operations, marketing strategy or product management team.
- Alignment with our operating principles
- Located or open to relocation to work onsite at our headquarters in Lehi, Utah
- Entrepreneurial mindset with a passion for structuring and solving complex problems
- Ability to communicate clearly and directly to drive accountability and action
- Excellent written and verbal communication skills
- Excellent project management& organization skills
- Experience working with significant change and ambiguity
- Ability to multitask and prioritize in a rapidly changing environment with competing priorities
- Willingness to roll up sleeves to directly solve difficult problems
- Systems thinking and the ability to create new structures or processes, embracing AI & automation in workflows
- Pragmatic and logical in thinking and decision making
- Track record of driving operational efficiency and successfully executing strategic initiatives.
- Experience working with sales, CS, strategy, finance, and operations teams.
- Experience working in the SaaS or Technology industry with familiarity of go-to-market strategy and revenue operations a plus
- Excellent analytical skills. Ability to effectively tell a story with data.
- High degree of familiarity with how to utilize AI & automations to drive operational leverage is a must. Agent building know how a plus
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What We Do
Podium is redefining the way customers interact with local businesses. Podium’s Interaction Management platform uses messaging to make it convenient to interact with your leads, customers, and teams along every customer touchpoint.
With Podium, you can message your leads and customers, get reviews and feedback, and communicate easily with your team, all in one easy-to-use inbox. It powers the conversations that matter most to your business, putting you miles ahead of the competition.
